Job - Channel Operations Quality Assurance Officer, HKT

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Channel Operations Quality Assurance Officer

Job Ref.CTM-12035


  • Monitors and evaluates telesales agent calls are compliance to pre-defined quality specifications and standards
  • Suggests and Identifies areas of improvement and corrective / preventive action
  • Follows up and liaises with other parties on implementing corrective action
  • Produces and complies statistical data / report
  • Achieves KPI as assigned by supervisor (work with supervisor and the team mainly)
  • Performs other responsibilities and duties assigned by supervisor/managers to meet business objective


  • HKCEE or HKDSE graduate or above
  • Good in PC skills such as MS Excel, PowerPoint, Word and Outlook
  • Attention to details and analytical
  • Self-motivated and able to work independently
  • Call center experience is an advantage

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to

For more information on other job opportunities of PCCW, please visit our website.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Job Ref No.
CTM-12035 (CT3106361-01#3545)
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