Job - Channel Operations Support Officer, HKT

About HKT

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.

Channel Operations Support Officer

Job Ref.CTM-12034


  • Process order in varies mobile systems (SVC, Springboard, MobBOM, POS) to conform to requirements, guidelines, procedures and policies stipulated by the Company.
  • Compile & reconcile various operation reports to ensure order accuracy
  • Handle internal customer telephone inquiries relates to sales order status or/and customer complaint
  • Strictly follow pre-set procedures and workflows and complete the job in a follow-up and follow-through manner
  • Proactively learn and grasp latest job knowledge to facilitate daily operation needs
  • Carry out any ad-hoc duties as assigned


  • HKCEE or HKDSE graduate or equivalent with at least 1 year working experience 
  • Good command of spoken and written English and Chinese
  • Pro-active, responsible, good interpersonal & communication skill
  • Well-organized, self-motivated, initiative
  • Able to work under pressure

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by email to

For more information on other job opportunities of PCCW, please visit our website.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Job Ref No.
CTM-12034 (CT3106361-01#3546)
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