Job ref no.: CT3124805-01#5313

CIB F&BM – Control Management - Central Control and Operational Risk Control Manager – Vice President

JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

Control Management focuses on four areas:

1) Control design and expertise
2) Risks and controls identification/assessment
3) Control deficiencies evaluation and remediation
4) Control governance & reporting

Role Description:

The Central Control and Operational Risk team is primarily responsible for the governance of the APAC CIB control environment including the execution on both enterprise-wide framework and CIB specific operational risk policy/procedure and programs; manage the end-to-end process for risk & control identification/assessment at a regional level with any necessary control deficiencies evaluation and remediation required. The team is also responsible for maintaining a central repository of control-related data & MIS, managing protocols, governance and responses related to supervisory and regulator engagements.



  • To manage the supervisory and regulatory interaction/communication relating to the execution of enterprise-wide Operational Risk framework in APAC region
  • To identify solutions and best practices to support all risk and control initiatives in alignment with regional requirements and regulations
  • To continually monitor and identify improvement areas in our risk and control environment as well as our governance framework in both business as usual and strategic perspective across CIB and functional groups in APAC, including but not limited to Early Escalation Protocol, Operational Risk Event recording and Issue and Action Plans reporting.
  • To drive the implementation and execution of the central Control and Operational Risk framework across Corporate & Investment Bank (CIB) line of business and functional groups in APAC
  • To support the coordination and communication of the central Control and Operational Risk Framework execution across the CIB lines of business and functional groups in APAC. To build strong working relationships with CIB business partners, controls management team, Operational Risk group and other controls partners


Qualifications and Requirements:


  • Previous interactions with regional regulators is strongly preferred
  • Demonstrated success in bringing initiatives to timely closure
  • Strong interpersonal skills, ability to influence others for results
  • Exceptional critical thinking, process review and improvements, analytical and communication skills (i.e. communicate effectively at all levels of the organization)
  • Possess sense of urgency, intellectual curiosity, resourcefulness, excellent analytical and problem solving skills, ability to synthesize large amounts of information and propose recommendations
  • Ability to adapt to a rapidly changing business environment, quickly assess situations, and capitalize on change
  • Individual must be results driven, have attention to detail, has passion for driving best practices, and skilled at diplomatically breaking down barriers and obstacles
  • Ability to directly address conflicts and escalate issues where appropriate.
  • Strong Excel and PowerPoint experience is required
  • Previous experiences and understanding on Operational Risk and Control and / or RCSA process would be an strong advantage

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More job information
Job ref no. CT3124805-01#5313
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Senior management level
  • N/A