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Posted on 2023-03-22
CIB Operations - APAC Swap Client Service Middle Office - Associate
Job MatcherJob Description
- First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
- First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution
- Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
- Attend quarterly review meetings with external clients
- Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
- Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
- Manage client queries, ensuring they are investigated and resolved in a timely fashion
- Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
- Identify opportunities for process improvement and work with the relevant partners to deliver to the business
- Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
- Work closely with external clients, settlement teams and third party institutions to settle client trades
- Liaise with clients and internal teams to ensure timely and accurate trade capture
Qualifications
- 5 year minimum experience in the industry is preferred
- Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
- Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
- Strong leadership skills with the ability to take ownership and responsibility
- Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
- Team Player, but also must be able to work independently
- Highly organized, able to multi-task in a fast paced environment
- Positive "Can Do" attitude
- Ability to work under pressure
- Ability to drive and manage global initiatives and projects driven by the business, industry or operations
- Strong communication skills required for quarterly review meetings with clients
- Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
- Strong organizational and prioritization skills
- Creative problem solving with a focus on improving / maintaining client relationships
- Exceptional attention to detail
- Good understanding of derivatives regulatory knowledge is an advantage
- Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
- Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions
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Company Overview
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Medical authorities agree that being vaccinated is the best way to protect yourself, loved ones, colleagues and communities from COVID-19. To protect the health and safety of our employees, in line with the Hong Kong Monetary Authority and Securities and Futures Commission guidance, only vaccinated employees are able to enter our offices. In light of this, in order for the successful candidate to be able to enter the office, they must be either fully vaccinated against COVID-19 (as defined by the Hong Kong Department of Health at the time of commencing employment) or be certified by a medical practitioner as being medically ineligible to be fully vaccinated.
The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology. There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment
