CIB Operations - APAC Swap Client Service Middle Office - Associate

JPMorgan Chase Bank, N.A.

Job Description

  • First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
  • First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution
  • Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
  • Attend quarterly review meetings with external clients
  • Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
  • Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
  • Manage client queries, ensuring they are investigated and resolved in a timely fashion
  • Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business
  • Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
  • Work closely with external clients, settlement teams and third party institutions to settle client trades
  • Liaise with clients and internal teams to ensure timely and accurate trade capture


  • 5 year minimum experience in the industry is preferred
  • Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
  • Strong leadership skills with the ability to take ownership and responsibility
  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
  • Team Player, but also must be able to work independently
  • Highly organized, able to multi-task in a fast paced environment
  • Positive "Can Do" attitude
  • Ability to work under pressure
  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations
  • Strong communication skills required for quarterly review meetings with clients
  • Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
  • Strong organizational and prioritization skills
  • Creative problem solving with a focus on improving / maintaining client relationships
  • Exceptional attention to detail
  • Good understanding of derivatives regulatory knowledge is an advantage
  • Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions

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More job information
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Non-management level
  • N/A