Job ref no.: CT3128817-01#6034

CIB Operations- Cash Equity Trade Support- Analyst

JPMorgan Chase Bank, N.A.

Key Functions:
  • First point of contact for clients on all operational issues including allocation, pre-match, settlement and post settlement events.
  • Point of contact for Front office trading and Sales queries.
  • Support Asia clients trading global markets.
  • Perform reconciliations between front office, middle office and back office systems to ensure data capture accuracy and completeness.
  • Ensure all transactions are correctly captured in booking systems, risk management and down stream systems
  • Action and perform root cause analyses on new issues or control gaps
  • Work closely with client, Settlements and other third party institutions to settle client trades.
  • Escalate issues for any urgent matters or assistance
  • Produce time sensitive daily reports with actionable data to Front Office, Middle Office or Back Office for break resolutions
  • Liaise with client onboarding and reference data team to setup accounts internally
  • Liaise with trade support team to identify and fix exceptions.
  • Provide detailed business control metrics to management on a daily basis
  • Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions.
  • Continuously participate in projects involving; new product rollout, new system implementation, process improvements, etc
  • Take ownership of work, problems, clarify issues / objections, and ensure data integrity, accuracy and completeness
  • Assist on strategic as well as efficiency projects.


  • Minimum 1 year experience in Trade support/Client support roles within the Financial Services Industry
  • Working understanding of Equities, Bonds, and Equity Swap products and relevant process flows is required
  • Derivatives Regulatory knowledge is a plus, e.g. Dodd Frank, EMIR
  • Strong verbal and written communication skills is required as this role involves daily and extensive communication directly with Front Office Sales & Marketing groups
  • A strong control mindset and adherence to a high degree of business ethics
  • Experience in driving global initiatives and affecting change in a large organization
  • Ability to multi task, ensuring the trades are booked correctly, breaks are resolved and MIS being sent to managers on deadlines.
  • Ability to drive results through a "hands-on" approach
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#6034
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Non-management level
  • Degree