Job ref no.: CT3117352-01#7207

CIB Operations - Custody & Fund Services Middle Office - VP

JP Morgan Chase

CIB Operations –Custody & Fund Services Middle Office – Vice President

Job description
J.P. Morgan is a leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients’ needs, anywhere in the world. We operate in 150 countries, and hold leadership positions across our businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm, every day. This is why we are the most respected financial institution in the world – and why we can offer you an outstanding career.
J.P. Morgan Investor Services combines Financing & Custody, Custody & Fund Services, and Clearing, Collateral Management and Execution under a common umbrella. These businesses occupy top-tier competitive positions; the combination provides an expanded, integrated and best-in-class suite of end-to end capabilities. Investor Services employs more than 14,000 people around the world and generates more than $6 Billion in annual revenue.

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $20 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Main Responsibilities
    • Manage a number of client facing Middle Office teams in Asia, including hiring, development and performance management
    • Full accountability for the end to end query resolution raised by clients. These queries will include, but not be limited to Settlements and Corporate Actions, Tax and Income. This will involve detailed discussions/handholding with operations on processes and actions to be taken therein.
    • Build strong relationships with internal stakeholders and clients to understand client behavior and requirements
    • Drive resolution and management of client inquiries, leveraging internal teams globally and regionally, and identify opportunities for query elimination
    • Identify and drive operational efficiencies in the day to day processes
    • Successfully manage multiple concurrent projects to completion, spanning a global organization designed to improve the client experience, increase operational efficiency or reduce risk
    • Help analyze system infrastructure and existing process flows to determine gaps or opportunities for productivity
    • Monitoring and resolution of risk indicators to ensure that both J.P. Morgan and the client are aware of any issues that may have an adverse financial or reputational impact
    • Attend client meetings and calls with Client Service Account Managers when required
    • Working with a number of groups including the front office, product development, middle office, core operations, technology, finance
    • Participate in key senior management/stakeholder meetings

  • Minimum 10 years of Middle Office client facing experience, with expertise in Trades, FX, Cash, Collateral, Asset Servicing preferred
  • People management experience is a must
  • Comprehensive understanding of global markets, with a deep understanding of APAC markets
  • Strong understanding of the trades transaction lifecycle, Cash Management and Corporate Actions
  • Strong communication, influencing and interpersonal skills
  • Strong risk and control awareness
  • Excellent analytical/problem solving skills
  • Ability to effectively prioritise workload and meet deadlines
  • This role will have regular internal and external senior stakeholder engagement. Therefore this person must be confident, articulate and able to represent J.P. Morgan and the Middle Office effectively
  • Motivated and able to deliver with minimal supervision, whilst working effectively in a team
  • Mandarin language skills is an advantage


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More job information
Job ref no. CT3117352-01#7207
  • N/A
Job Function
Employment Term
  • Full-time
  • 10 years - 15 years
Career Level
  • Middle management level
  • N/A