Job ref no.: CT3128817-01#5452

CIB Operations - Financial Reporting Associate - Hong Kong

JPMorgan Chase Bank, N.A.

Client Service Associate (FR/ OSD)

The JP Morgan Operation Service Delivery Team provides a range of services to institutional asset managers/ owners based around the Asian region. The team takes direct responsibility for the production and delivery of Financial Statements of Accounts and related accounting/portfolio information. Certain oversight functions are also performed on compliance and performance reports sent both to the clients and their investment managers.

The Client Service Associate is primarily responsible for the day-to-day service management of clients; ensuring queries are answered, problems are resolved and issues are escalated. As the point of escalation for the clients, a broad knowledge of fund accounting is required together with sound experience of managing clients.


  • Production and validation of a suite of IFRS-compliant and regulatory reports timely and accurately.
  • Take full ownership for all reporting activities, hub governance and project management of service change request.
  • Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified
  • Coordination of visits to accounting clients, for periodic service reviews, accounting/ technology training etc
  • Take leadership role between internal & external parties (Clients, Fund Managers, Relationship Managers, Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green.
  • Maintenance of an orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits
  • Support of the continuous development of processes & controls within the group
  • Training & development of junior members of the group
  • University graduate with major in Finance/Accounting/ Computer Science/ Mathematics preferred.
  • 6+ years client services, financial reporting, audit or fund accounting experience.
  • Good understanding of security types and their accounting treatment. Experience of IFRS / IAS is an advantage.
  • Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) &/or Performance Analytics (performance analysis/reporting) process/platforms is preferred.
  • Knowledge of stock market practices & data vendor systems (e.g. Bloomberg).
  • Detailed understanding of MS Office applications (Excel, VBA, Access, Word etc.)
  • Fluency in written & spoken English & Mandarin; Thai/ Korean/ Japanese language skill is an advantage.
  • Professional approach to delivering quality client service.
  • Committed approach with the ability to communicate effectively within a small team.
  • Flexible & willing to work additional hours at peak reporting times if necessary.
  • Highly motivated, execution driven, flexible & versatile character with ability to influence and negotiate for results.
  • Strong end to end ownership, governance, controls, risks and dependency management.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#5452
Job Function
Employment Term
  • Permanent
  • Full-time
  • 6 years - 11 years
Career Level
  • Non-management level
  • Degree