Job ref no.: CT3128817-01#0476

CIB Operations - Fund Services, Compliance & Performance Project Manager - Associate

JPMorgan Chase Bank, N.A.

The Fund Services Operations business in Asia is undertaking a program of continuous investment aimed at optimizing the Hong Kong based technology and operating platform.


We are currently seeking a collaborative, hands-on and solution focused Business Analyst with a background in Compliance or Performance Analytics to work within a dedicated project team focusing on the multi-year transformation initiative. The team resides within the Operations Work-stream of the broader project team including participants from Technology, Product as well as regional peer Operations Project Team(s) to support the implementation of new technology platforms to the APAC region. The role will include but not limited to conducting process reviews, becoming an Operations SME to participate in the design of new processes, identify operational impacts, process improvement opportunities, drive the change program working alongside respective project partners to implementation of the change.

Key Accountabilities/Responsibilities:

  • Support the overall project; including co-ordination of resources, priorities, issues and risks, scheduling, stakeholder communication and post implementation reviews as relevant;
  • Drive change for both current state & future state, ensure detailed documentation of workflows, independently learn new functionality and be able to identify / explain any methodology variances or gaps throughout project;
  • Drive STP & overall readiness on pricing applications and downstream applications reliant on the pricing component;
  • Participate and be involved with testing cycles as relevant to work-stream including designing testing approach & creating test plans, documentation of results and gaps identified;
  • Perform impact analysis of changes imposed; analyze & investigate potential solutions/options, support the write up of business requirements and other project related documentation;
  • Take ownership and expected to be very "hands-on" in all aspects for project success including implementation, technology solutions design through to conducting training ensuring overall Operational readiness.

Team Interaction
  • Establish and maintain productive working relationships with the representatives from each of the involved LOBs;
  • This project will require support from a global mix of SME analyst team members from offshore partners and other resources over which the position does not have day-to-day accountability. Therefore, in many instances, the position will be operating with a 'virtual team";
  • Communicate clearly and effectively with the various work-streams as part of the overall project; and
  • Ensure coordination and provide relevant status updates to the stakeholders including Operations, Technology, Sales, Relationship Management, Product and Client Service as required.


Essential Skills/Experiences:

  • University graduate, preferably with major in Information System or Accounting / Finance / Business Administration / Economics;
  • 7+ year(s) of relevant experience within the finance industry & knowledge of financial products / accounting & finance principles;
  • Prior operations experience in compliance, performance and/or risk reporting is highly beneficial;
  • Strong analytical and problem-solving skills with operational experience;
  • Logical, problem-solving & technical analyst with ability to piece together the E2E processes through gathering information from each functional areas;
  • Proficient with Microsoft Office (Word, Excel, Powerpoint, Visio etc.);
  • Excellent written and verbal communication. Fluency in English and effective communicator (proficiency in Mandarin/Cantonese is advantageous);
  • Ability to work flexible hours, work independently and collaborate with various stakeholders and regional teams
  • Strong desire to learn about the finance industry and the technology that support it;
  • Previous experience of programme delivery within client experience / operational transformation & rationalization initiatives - champion of change;
  • Highly motivated, execution driven, flexible & versatile character with ability to influence and negotiate for results;
  • Proven track record in large scale projects relating to process improvement initiatives and delivery in a banking/finance environment is an advantage;
  • Strong end to end ownership, governance, controls, risks and dependency management;
  • Self-motivated with proven history taking clear ownership for delivery, of rapidly coming up to speed quickly and being effective.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#0476
Job Function
Employment Term
  • Permanent
  • Full-time
  • 7 years - 12 years
Career Level
  • Middle management level
  • Degree