Posted on 2021-10-08

CIB Operations - Global Custody Asset Servicing - Senior Associate - Hong Kong

JPMorgan Chase Bank, N.A.

This role provide the platform to interact with other global partners like the middle office teams, client service manager, product partners, and other regional processing teams in the LOB on daily operational matters including monitoring, analyzing and advocating continuous improvement of the service delivery relationship between JPM and the client by leveraging various systems and digital tools across the organization. You will work with, and manage through, other operational areas both locally and globally to ensure provision of timely and efficient level of issues resolution.

Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measureable and proven service performance.


  • Minimum of 6 years of industry experience, with proven solid experience in day-to-day operation processing
  • In depth knowledge of Asset Servicing and a good team player.
  • Exhibit strong analytical skills coupled with independent and reliable decision-making skills including taking the initiative to drive change and enhance controls
  • Strong communication skills, articulate key risk and challenge of daily processing to management
  • Proven experience in driving various process enhancement and digital tools initiatives globally and regional
  • Flexible, follow tight deadlines, organize and prioritize work and comfortable to deal with pressure and fast pace environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 6 years - 11 years
Career Level
  • Non-management level
  • Degree