Job ref no.: CT3128817-01#5498

CIB Operations - Investment Middle Office Services Asset Servicing Manager - Vice President - Hong Kong

JPMorgan Chase Bank, N.A.

Job description

J.P. Morgan is a leader in financial services, offering innovative and intelligent solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years and we keep their interests foremost in our minds at all times. This combination of product strength, intellectual capital and character sets us apart as an industry leader. J.P. Morgan is part of J.P. Morgan Chase & Co. (NYSE: JPM), a global financial services firm.

J.P. Morgan Securities Services provide Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. We are committed to delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

The Investment Middle Office Services (IMOS) provide a complete suite of investment operations outsourcing services for institutional asset managers. Our services encompass all asset management activities post-trade execution, allowing asset managers to focus on their core competencies of managing assets and client relationships. The Middle Office Services Asset Servicing Team is responsible for the management of corporate actions processing from announcement capture to settlements, global projects as well as partnering with our stakeholders across client service, technology, product and implementations to ensure all client SLA's are met, monitoring resiliency and focusing on trend analysis and process improvement.

Main responsibilities:

The role focuses specifically on Middle Office Asset Servicing. Middle Office Asset Servicing is driving an aggressive agenda to enhance client experience and operating processes.

  • Lead the team on daily processing of corporate actions and also strategic migration and/or new business onboarding programs
  • Accurate and timely processing of Corporate Actions covering the full lifecycle from Announcement Capture to Payments.
  • Adherence to firm and departmental procedures and controls
  • Timely resolution of Cash and Stock exceptions.
  • Liaising with agent banks and custodians to improve processes and client experience.
  • Ensuring 100% responses are received and sent on Corporate Action elections.
  • Monitor and resolve daily diary and checklist activities.
  • Proactively provide support to internal teams including Risk Management and Client Facing teams.
  • Participate during User Acceptance testing phases for any system migrations.
  • Assist with team and departmental projects.
  • Understanding the control environment and ensuring daily checks are completed
  • Participate in and host team huddles
  • Escalate quickly to senior managers when issues arise

  • University degree
  • Minimum 3+ years of experience in corporate actions and solid knowledge about different types of corporate action events across APAC markets
  • Full lifecycle Asset Servicing product & process knowledge
  • Ability to work closely with business partners and interact with all staff levels
  • Ability to be flexible, follow tight deadlines, organize and prioritize work to manage through a changing business landscape
  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
  • Candidate must have a control focused agenda, and a thorough understanding of program/project risk
  • Anticipate issues and aggressively drive initiatives to ensure results
  • Self-starter and ability to learn quickly
  • Proactive in identifying and escalating issues
  • Fluency in English. Korean and Mandarin would be a plus
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#5498
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Degree