Job ref no.: CT3128817-01#4184

CIB Operations- Operations Control Management - VP

JPMorgan Chase Bank, N.A.

The Client Onboarding and Documentation (CO&D) program is a cross-business program focused on building a global platform to streamline the Client On-boarding and Documentation process. This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Corporate & Investment Bank (CIB) in order to deliver a best in class client experience. It comprises of 3 specific groups including:
  • WKO (Wholesale KYC Operations - delivers across CIB & Other JPM Lines of Businesses),
  • DMO (Document Management Operations)
  • Tax Operations

CO&D is supported by Operations Control Management (OCM) team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements.

Job Description:

As a CO&D OCM VP, you will be responsible for supporting the controls agenda globally, including identifying and monitoring significant risks and ensuring compliance with operational policies, control procedures, and legal/regulatory requirements. The controls agenda will support the end-to-end WKO, DMO & Tax groups across the APAC 14 branches by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.

You will partner with critical stakeholders including Oversight and Control, Compliance, Technology and Audit to ensure alignment to firm standards. CO&D operational risks and controls will be consistently evaluated on an ongoing and independent basis using a risk-based approach to comply with regulatory requirements.


  • Will lead the location CO&D OCM team of 3-5 locally
  • Develop and maintain solid knowledge of CO&D policies, procedures and operating model as well as systems/platforms used to carry out these activities
  • Perform internal control reviews to validate the effectiveness of key controls in operational processes
  • Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment
  • Provide reporting of significant control activities (e.g., status of audits and exams, outstanding issues and corrective actions, continuity of business plans and testing, critical information security breaches, control scorecards for CO&D organization, mandatory training breaches, etc.). Information to be sourced from all related sources
  • Analyze issues to identify trends and appropriate corrective action in all affected areas.
  • Perform root cause analysis and work with CO&D teams to implement best practices.
  • Synthesize large amounts of information efficiently and effectively into clear and concise messages to be relayed to key stakeholders
  • Work to tight deadlines and deliver in a very aggressive schedule.


  • Minimum 9-10 years of relevant experience in either DMO/Tax/AML/KYC, Compliance or Risk/Controls within a financial institution
  • Strong Operations or Risk Management expertise
  • Proven stakeholder management skills and team management skills
  • Influencing abilities and ability to partner with multiple regional stakeholders
  • Strong analytical and problem-solving skills including taking the initiative to drive change
  • Self-starter who is able to work in a fast-paced, results-driven environment
  • Strong interpersonal and verbal/written communication skills with the ability to present complex and sensitive issues to senior management in a persuasive manner
  • Bachelor's degree and/or relevant work experience required; ACAMs would be beneficial
  • Proficiency with MS Office (Outlook/Word/Excel/PowerPoint); advanced user knowledge of excel required
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#4184
Job Function
Employment Term
  • Permanent
  • Full-time
  • 9 years - 15 years
Career Level
  • Middle management level
  • Degree