Posted on 2022-06-27

CIB Operations - Prime Middle Office - Asset Servicing Client Services - Vice President

JPMorgan Chase Bank, N.A.

  • Management and oversight of all corporate action events are accurately reported to clients with the correct terms and response deadlines in line with global SLAs
  • Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event
  • Answering 100% of queries within 30 minutes of receipt to ensure the highest level of service
  • Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients
  • Acting as an escalation point for any high risk corporate action events
  • Liaising with clients to explain complex/technical mechanics involved in a corporate action
  • Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model
  • Ad hoc project work
  • Minimum 7 years of experience in the Financial Services Industry
  • Good understanding of derivatives regulatory knowledge is an advantage
  • Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
  • Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
  • Strong leadership skills with the ability to take ownership and responsibility
  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
  • Team Player, but also must be able to work independently
  • Highly organized, able to multi-task in a fast paced environment
  • Positive "Can Do" attitude
  • Ability to work under pressure
  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations
  • Strong communication skills required for quarterly review meetings with clients
  • Strong analytical and problem solving skills, including the ability to understand the external client's perspective when applying solutions
  • Strong organizational and prioritization skills
  • Creative problem solving with a focus on improving / maintaining client relationships
  • Exceptional attention to detail
  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions

Interested parties please click Apply Now to apply job.

Medical authorities agree that being vaccinated is the best way to protect yourself, loved ones, colleagues and communities from COVID-19. To protect the health and safety of our employees, in line with the Hong Kong Monetary Authority and Securities and Futures Commission guidance, only vaccinated employees are able to enter our offices. In light of this, in order for the successful candidate to be able to enter the office, they must be either fully vaccinated against COVID-19 (as defined by the Hong Kong Department of Health at the time of commencing employment) or be certified by a medical practitioner as being medically ineligible to be fully vaccinated.


All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 7 years - 12 years
Career Level
  • Senior management level
  • N/A