Posted on 2021-12-28

CIB Operations - Securities Services - Client Reporting Team - Vice President - Hong Kong

JPMorgan Chase Bank, N.A.

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $20 trillion of assets under custody and $400 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available at

The JP Morgan Client Reporting Team delivers a range of services to institutional asset managers based around the Asian region. The team takes direct responsibility for the production and delivery of Financial Statements of Accounts and related accounting/portfolio information. Certain oversight functions are also performed on compliance and performance reports sent both to the clients and their investment managers.

The Client Service Manager is primarily responsible for the day-to-day service management of clients; ensuring queries are answered, problems are resolved and issues are escalated. As the point of escalation for the clients, a broad knowledge of fund accounting is required together with sound experience of managing clients .


  • Take leadership role between internal & external parties (Clients, Fund Managers, Relationship Managers, Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green.
  • Production and validation of a suite of IFRS-compliant and regulatory reports timely and accurately.
  • Take full ownership for all reporting activities, hub governance and project management of service change request.
  • Ongoing analysis of client accounting records and escalation, where appropriate, of any potential issues identified
  • Coordination of visits to accounting clients, for periodic service reviews, accounting/ technology training etc
  • Maintenance of an orderly set of records for each client, including client service level agreements, to facilitate query management and internal or external audits
  • Support of the continuous development of processes & controls within the group
  • Training & development of junior members of the group


  • University graduate with major in Finance/Accounting/ Computer Science/ Mathematics preferred
  • 10+ years of experience in financial institution and at least 3 years in a manager role with strong leadership skill
  • Strong analytical and problem-solving skills with operational experience in other products such as Investment Compliance (post trade monitoring - understanding of investment guidelines/breach investigation process) and/or Performance Analytics (performance analysis/reporting) process/platforms is preferred.
  • Knowledge of stock market practices & data vendor systems (e.g. Bloomberg).
  • Good understanding of security types and their accounting treatment. Experience of IFRS / IAS is an advantage.
  • Detailed understanding of MS Office applications (Excel, VBA, Access, Word etc.)
  • Fluency in written & spoken English & Mandarin; Thai/ Korean/ Japanese language skill is an advantage.
  • Professional approach to delivering quality client service.
  • Committed approach with the ability to communicate effectively within a small team.
  • Flexible & willing to work additional hours at peak reporting times if necessary.
  • Highly motivated, execution driven, flexible & versatile character with ability to influence and negotiate for results.
  • Strong end to end ownership, governance, controls, risks and dependency management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 10 years - 15 years
Career Level
  • Senior management level
  • Degree