The APAC Client Service team, managed from Hong Kong with local offices in Sydney and Tokyo, who provide local staff coverage and expertise, is looking to hire an additional Client Service representative in Hong Kong. The Client facing team supports large, complex and demanding Client relationships spanning the APAC region. Client Service representatives report into the regional head of Client Service in HK, working within the Product Management team for the business, ultimately responsible for the Product P&L. The Client Service team therefore form the voice of the client within Product Management team.
This role will be based in HK and predominantly focus on clients within Hong Kong and South East Asia but will also work closely with the Tokyo and Sydney teams to grow the business and deliver excellent client service. Japanese language is highly desirable.
The individual will cover a cross section of clients within the region, working in partnership with all areas of the organisation, including Sales, Product Managers, Product Development, Operations, Client Onboarding, Network, Technology and the wider global JPM Client Service teams. This will best support an end-to-end understanding of the business operating model, product offering and development pipeline. Good interpersonal, teamwork and networking skills are therefore essential.
The individual will be responsible for incremental client revenue growth and partner closely with Sales in new business development, as well as improving, developing and retaining existing client relationships, whilst maintaining a strategic understanding of the client's business and operating model.
Client Service will also act as the client's senior escalation point and will manage, communicate, own and work with others to resolve significant client issues whilst partnering with JPM Operations and Technology to promote the identification of continuous service improvements.
The Client Service representative also has overall accountability for ensuring the client's global service requirements are achieved end-to-end within Securities Services and in partnership with other LOBs. Client Service are the client's senior contact and trusted advisor on all Product and Service related matters and therefore communicate at all levels within the client organisation, from Traders to Network and Operations.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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