Job ref no.: CT3117352-01#7210

CIB Treasury Services, Escrow Middle Office, Vice President

JP Morgan Chase

This position, reporting to the Middle Office Head in APAC, is responsible for managing a large portfolio of Escrow client relationships. The Client Manager / Deal Negotiator will interact with various escrow business partners including Sales, Product Management, Operations and Risk. The CM will have full accountability for all facets of account administration from inception to termination.

New Business Activities:
  • Understand the business purpose and deal structure for new business referrals
  • Review and negotiate governing documents with internal counsel as needed
  • Interact with client’s external counsel to negotiate escrow contracts in a proactive and professional manner, ensuring that the risk profile of JPMorgan is protected while also ensuring that the needs of the client with respect to responsiveness and timely closing are met
  • Work with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations noted
  • Optimize account profitability by maximizing JPMorgan fee and investment revenue opportunities
  • Generate new business through sales of escrow product to both new and existing clients and referral sources
  • Identify and aggressively follow up on all escrow and bank new business opportunities
  • Ensure the potential risk and liability being assumed by JPMorgan under each agreement is within guidelines
  • Understand all duties to be performed by JPMorgan under each agreement
Ongoing Administration:
  • Ensure that administration and risk aspects of account portfolio are handled flawlessly
  • Coordinate with team members to ensure that fee invoices are created promptly and receivables collected prior efficiently
  • Coordinate with team members to ensure that action is taken in response to all ticklers by designated due dates
  • Ensure that overdrafts, write-offs, operating losses and business risk is avoided
  • Ensure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.
  • Provide strong customer service by responding quickly to client requests, offering solutions to client needs, and developing meaningful client relationships
  • Cultivate holistic view of each client by keeping in touch with the client’s business strategy and analyzing risk and opportunities of industry and client related news
  • Understand all JPMorgan products utilized by the customer and cross-sell to other business lines as appropriate
  • Look for opportunities to involve client in key business initiatives
  • Introduce client to colleagues within JPMorgan Chase, as appropriate and necessary
Team Role:
  • Assist teammates in daily operations and provide back-up support during absences
  • Develop strong working relationships with Escrow product management, sales and Operations units
  • Escalate client issues to Team Leader, Product Management, Risk, Tax and Legal, as appropriate
  • Partner with Sales Executives in seeking new business opportunities
  • Consistently keep Team Leader apprised of client related activities
  • Lead and / or participate in special projects as necessary
  • Bachelor's Degree in Business or Finance
  • Fluent / native Mandarin and English speaking
  • Expert in written Chinese (read, write and simplified Chinese language typewriting)
  • Familiarity with deposit products offered by banks in APAC
  • Legal Training or experience in legal contract negotiation (preferably Escrow or Trust Contracts)
  • 8-10 year's work experience in financial services, preferably in Escrow
  • Demonstrated leadership skills via team or project management
  • Demonstrated sales and strong customer service orientation including relationship management
  • Highly motivated
  • Team Player
  • Strong verbal and written communication skills
  • Experience in independent decision making
  • Compliance and regulatory experience helpful
  • Excellent organizational skills
  • Excellent PC Skills including Word, Excel


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More job information
Job ref no. CT3117352-01#7210
  • N/A
Job Function
Employment Term
  • Full-time
  • 8 years - 10 years
Career Level
  • Middle management level
  • Degree