Job ref no.: CT3128817-01#4048

CIB_Operations - Investment Middle Office Services Change Management - Vice President - Hong Kong

JPMorgan Chase Bank, N.A.

JPMorgan Chase is a leading global financial services firm dealing with clients in over 100 countries globally. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. The firm serves millions of consumers and many of the world's most prominent corporate, institutional and government clients.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase.

Investment Middle Office Departmental Outline:

JPMorgan Chase's Investment Middle Office (IMOS) acts as the Middle Office for our clients across a range of products, including but not limited to Listed Securities, Cash, ETDs, OTCs, Repos, Bank Loans and CFDs

IMOS deals with all stages of the lifecycle for each product from broker matching, management of the client's custodial network, lifecycle events including corporate events, ensuring timely settlement of trades and cash, management of claims and overdrafts, client / regulatory reporting and input into the production of our Investment Book of Record delivery (IBOR).

Role Description:

This is an Vice President position in IMOS Operations based in Hong Kong with oversight across the APAC region. The success candidate will take a leading role working with clients, project teams and technology partners to ensure the successful rollout of our new strategic Middle Office Infrastructure and ensuring we are providing a high level of support to our clients.

Key Responsibilities:

  • Ensuring the successful delivery of our strategic infrastructure build out and on-boarding of our clients onto that infrastructure.
  • Management of the client relationships and ability to oversee and question all processes to deliver a high level of operational support
  • Management of regular client calls to review opportunities for improvement and to discuss issues.
  • Oversight of our processing teams to ensure any issues requiring client attention are quickly resolved and to work with the teams to ensure high levels of straight through processing.
  • Working with technology and product partners to review and improve the design of systems, championing improvements to process flows to ensure scalability and to minimise manual touchpoints.
  • Establishing dashboards and metrics. Demonstrating progress and high quality of support to clients and senior management with clear and consistent statistics and commentary
  • Working closely with project teams on major system implementations, providing requirements, reviewing design, planning testing, data migration and implementation phases
  • Team management to ensure we are creating diverse high performing teams and managing them effectively with clear objective, goals and targets across the teams to ensure continuous learning and development.

Qualifications / Skills
  • Ability to engage effectively across teams, taking a leading role partnering with clients, project teams and technology in defining strategy for client management focusing on the day to day processes.
  • Strong understanding of the trade lifecycle, cash management and corporate actions across products. Deep operational subject matter expertise.
  • Excellent problem solving skills to identify, understand and address operational and technical issues, taking the initiative to drive change and enhance controls
  • Motivated and able to deliver with minimal supervision, whilst working effectively in a team
  • Track record effectively managing high performing, diverse teams across multiple locations
  • Ability to partner in a virtual team environment across multiple locations

About J.P. Morgan Chase & Co:

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government's Disability Confident Scheme.J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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More job information
Job ref no. CT3128817-01#4048
Job Function
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree