Job ref no.: CT3117036-01#5405

Claims Analyst, Personal Lines

Allied World Assurance Company, Ltd

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Job Summary:  

This role is responsible for investigating, evaluating and resolving assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.


Job Duties:

  • Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
  • Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
  • Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
  • Supporting more experienced colleagues in the handling of non-standard cases.
  • Assist in preparation of reports or analysis where necessary.
  • Ensure compliance with all legal, regulatory and policy requirements internally and externally.
  • Additional duties and responsibilities as warranted including ad-hoc projects.



  • Be matriculated with at least 2-3 years' solid working experience in Personal Lines claims fields
  • Have a sound planning, prioritization and organizational discipline in managing worlkload and focuses on priority
  • Able to exercise sound judgement and analytical capability
  • Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII 
  • Be a team player and able to work independently and under pressure
  • Possess good interpersonal skill and customer service oriented attitude.
  • Proficiency in written and spoken English and Chinese and PC applications are also highly valued
  • Experience of working in call center will be an advantage


*Fresh graduates will also be considered 


All information collected from applicants will be kept in accordance with Allied World Assurance Company, Ltd ‘s (Hong Kong branch) privacy and security policy.

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More job information
Job ref no. CT3117036-01#5405
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 3 years
Career Level
  • Middle management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree