comScoreTag Job - Claims Manager (Accident, Health & Travel), QBE Hongkong & Shanghai Insurance Limited
QBE Hongkong & Shanghai Insurance Limited

QBE General Insurance (Hong Kong) Limited is a member of the QBE Insurance Group, which is Australia's largest international general insurance & reinsurance group, and one of the top 20 insurers and reinsurers worldwide as measured by net earned premium, with operations in all key insurance markets. QBE is a multi-national company with over 17,000 employees in 46 countries and policyholders in over 140 countries. We are one of the largest general insurers in Hong Kong. We are looking for a high caliber personnel to join us.

Claims Manager (Accident, Health & Travel)

Job Ref.CT3112717-01#0023


  • Manage the claims function for Accident, Health & Travel to ensure operational efficiency, efficient claims settlement and equitable solution to property claims dispute in accordance with the Company’s claims philosophy.
  • Support the implementation of claims management strategies and objectives for the region/branch.
  • Prompt acceptance and declinature of claims; fair and effective settlement of claims within guidelines; adequate reserving; appropriate use of external service providers; identified fraud indicators.
  • Responsible for identifying and managing risks within own area of work and ensuring compliance with policies and procedures.
  • Review and revise internal claims manuals, guidelines and practices.
  • Quickly respond to and resolve complaints within the agreed service standards. Take immediate corrective actions when necessary.
  • Attract, develop and retain high quality workforce with the knowledge, skill and will to deliver excellent claim outcomes and customer service.
  • Provide quality training to distribution channels and internal departments concerning property claims area.
  • Develop and maintain good client relationships with the insured, agents, service providers and the general public.


  • University Degree or professional qualification in insurance or related disciplines.
  • At least 8 years of relevant working experiences with at least 3 years in supervisory role.
  • Strong technical skills and knowledge of Accident, Health & Travel claims.
  • Excellent leadership, communication and interpersonal skills.
  • Customer centric minded and able to meet the Company’s service standards.
  • Self-motivated, positive and able to work under pressure.
  • Good command of spoken and written English and Chinese.

Interested candidates please email us your full resume with current and expected remuneration package & available date by clicking "Apply Now".

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.

For other vacancies, please visit our website at

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