Job ref no.: CT3124792-01#3145

Claims Manager

Metlife Limited

  • 5-day week
  • Dental plan
  • Insurance plan

Major Responsibilities:

  • Approve and process claim applications with reference to the claim authority and make prompt suggestion to management to review for complicated / large amount claims
  • Handle claims enquiries / complaints from customer / distribution channels
  • Monitor team operations for turnaround time and quality output
  • Prepare claims reports to management
  • Initiate changes / automations to enhance team efficiency and effectiveness
  • Undertake departmental / company projects / system testing
  • Develop team member to stretch team capabilities
  • Reinforce partnership with different departments and foster teamwork for holistic quality claims services



  • University graduate preferred
  • Minimum 7 - 10 years’ experience in Life / Medical Claims industry
  • Other professional qualification such as FLMI, ICA, ACS preferred
  • Strong interpersonal, problem solving, analytical and communication skill
  • Hands on PC skills in using MS Word (English and Chinese) and Excel
  • Fluent Cantonese and English.
  • Good command of written Chinese and English.


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More job information
Job ref no. CT3124792-01#3145
Job Function
  • Hunghom
Employment Term
  • Permanent
  • Full-time
  • N/A
Career Level
  • N/A
  • N/A