Inter Partner Assistance Hong Kong Limited

Claims Manager

Inter Partner Assistance Hong Kong Limited

Job Highlights

  • Manage claims team operations
  • Friendly working environment
  • MNC environment


  • Manage the claims team to perform the reimbursement and pre-authorization cases for Medical Insurance with the services standard is met in high quality and effective manner
  • Handle enquiries and complaints from customers, agents and other insurance regulatory bodies and recommend for improvement plan
  • Develop and maintain good client relationship of key accounts
  • Liaise all claims related matters with insurers, medical providers, and internal staffs.
  • Conduct client operation process and service review to maintain good quality for claims settlement
  • Regular review and update SOP to enhance process efficiency and improve productivity.
  • Perform the regular quality check/ audit for the claim cases
  • Supervise and provide training to claims assessors
  • Coordinate with regional teams to smooth claims and administration processes
  • Provide solutions for constant improvement of claims process
  • Preparation of management reports
  • Ad-hoc duties as assigned by management


  • Bachelor’s degree in all discipline, with at least 10 years’ experience in medical claims adjudication or pre-authorization assessment
  • Strong problem-solving skills and analytical skills
  • Mature, attentive to details, self-motivated, with excellent team spirit and ability to handle multi-tasks
  • Customer-oriented with excellent interpersonal, communication and influencing skills to interact with regional teammates at all levels
  • Good command of both written and spoken English and Cantonese
  • Proficient in MS Word, Excel and Chinese Word Processing

We offer attractive remuneration package including Medical & Life Insurance benefit, birthday leave and discretionary annual bonus, etc.

Interested parties please send resume indicating current, expected salary and availability to HR Department by clicking Apply Now.

Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt. 

More job information
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 10 years - 15 years
Career Level
  • Middle management level
  • Degree