Job ref no.: CT3112902-01#0053
Zurich Insurance (Hong Kong)

Claims Officer, Employees' Compensation

Zurich Insurance (Hong Kong)

  • 5-day week
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Extra paternity leave
  • Family medical plan
  • Flexible working hours
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Special / extra leave
  • Staff care centre
  • Work at home
  • K + 10 more

Our opportunity:

Being part of the team, you will apply your professional knowledge and expertise to manage simple-medium standard (moderate severity) claims in the most effective, efficient way whilst delivering a customer centric claims service. If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online"


Job Responsibilities:

  • Handle Employees’ Compensation claims with focus on liability, investigation
  • Provide quality and professional claims service to customers
  • Ensure claims procedures, documentation is adhered to the group claims management requirement and best practice
  • Take proactive approach in monitoring employees’ compensation claims in order to minimize claims settlement
  • Build relationship with all stakeholders and achieve compromised settlement to conclude the case at the earliest and avoid litigation
  • Report to Claims Manager for clients with adverse claims experience and adverse trend of development of claims
  • Set and monitor reserve adequately and timely and ensure the authoritative level laid down are complied with
  • Identify all potential recovery and fraud cases
  • Develop a claim case strategy to ensure appropriate reserves are assigned, investigations conducted and appropriate suppliers engaged.
  • Review, process, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level and in accordance to company policies
  • Perform any other duties, task oriented or claims related as may be delegated by Claims Manager


Job Requirements:

  • University degree with minimum 1 year Employees' Compensation claims management experience
  • ANZIIF/ACII would be an asset
  • With medical knowledge would be an asset
  • Previous handling corporate client would be an asset
  • Understand industry standards and protocol
  • Strong knowledge of Employees’ Compensation Ordinance
  • Knowledge of claims agreements
  • Good command of written English
  • Negotiation skill, both written and verbal


Interested parties please simply click Apply Now to access our "Global Recruitment Management System" for submitting your application. 

You are invited to visit our web site at :


More job information
Job ref no. CT3112902-01#0053
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 3 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel