Clearing Operations Officer

The Role Responsibilities

• Assist to plan, direct and control the operations of the Electronic Items Operations in order to deliver a low cost and high-quality services to internal and external customer.
• Assist to constantly review current workflow and practice and analyse customer requirements to identify improvement opportunities, initiate procedure streamlining, process, re-engineering and rationalization to maximize productivity and resource utilization and improve service quality.
• Participate in product or system development to ensure deliverable meet with user requirements.
• Assist to coordinate project with Group initiatives, regulatory requirement (e.g., HKMA, HKICL, HKSCC)

Strategy

• Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth
• To seek continual improvement to workflow, practice, procedure and system

Business

• To cascade the service quality concept to all staff to enhance the quality of delivered service
• To ensure customers enquires and complaints are handled in a responsive and professional manner. Both written and verbal, is handled accordingly to the service quality standards
• To liaise with other divisions, departments and branches on all matters relating to the Section work and ensure that a smooth operation flow is continuously maintained

Processes

• To administer and supervise the running of the Section to achieve a smooth workflow, high quality services and pleasant working environment
• To provide operation supports to all counterparties and departments

People & Talent

• To ensure the full deployment of human resources within the Section by recruitment, training, manpower planning a development staff to full extent

Risk Management

• Assist review and enhance the Operating Systems and working procedures to improve both efficiency and high-quality service are delivered to our internal and external customers with adequate security measures

Governance

• Assist to review the systems and practice on an on-going basis to ensure that they follow Management Manual, Operating Manual and the laid down procedure

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the HK CPBB SnT EIO team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head, Retail Operation
• Clearing Operations Managers and Officers
• Other Banking Operations team manager and officer
• Risk Management, Governance and Control team
• HK Payment managers, CMS
• CSG, RCC, CR
• All Branches BMs & ABMs
• Account relationship managers
• Private Banking
• SME Banking
• Transaction Banking
• Direct Banking
• Solution Delivery
• Wealth Management, ISOC
• Group Audit
• Legal & Compliance
• Securities Services
• Human Resources
• IT and Hogan system team
• ATOS origin
• HKICL
• HKSCC
• Agency

Other Responsibilities

• Embed Here for good and Group’s brand and values in HK CPBB SnT EIO team, perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures, Multiple functions (double hats).

Our Ideal Candidate

Role Specific Technical Competencies

• Models and Analytics
• Processes and Standards 

Apply Now to join the Bank for those with big career ambitions.