Assist to plan, direct and control the operations of the Electronic Items Operations in order to deliver a low cost and high-quality services to internal and external customer.
Assist to constantly review current workflow and practice and analyse customer requirements to identify improvement opportunities, initiate procedure streamlining, process, re-engineering and rationalization to maximize productivity and resource utilization and improve service quality.
Participate in product or system development to ensure deliverable meet with user requirements.
Assist to coordinate project with Group initiatives, regulatory requirement (e.g., HKMA, HKICL, HKSCC)
Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth
To seek continual improvement to workflow, practice, procedure and system
To cascade the service quality concept to all staff to enhance the quality of delivered service
To ensure customers enquires and complaints are handled in a responsive and professional manner. Both written and verbal, is handled accordingly to the service quality standards
To liaise with other divisions, departments and branches on all matters relating to the Section work and ensure that a smooth operation flow is continuously maintained
To administer and supervise the running of the Section to achieve a smooth workflow, high quality services and pleasant working environment
To provide operation supports to all counterparties and departments
People & Talent
To ensure the full deployment of human resources within the Section by recruitment, training, manpower planning a development staff to full extent
Assist review and enhance the Operating Systems and working procedures to improve both efficiency and high-quality service are delivered to our internal and external customers with adequate security measures
Assist to review the systems and practice on an on-going basis to ensure that they follow Management Manual, Operating Manual and the laid down procedure
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the HK CPBB SnT EIO team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Head, Retail Operation
Clearing Operations Managers and Officers
Other Banking Operations team manager and officer
Risk Management, Governance and Control team
HK Payment managers, CMS
CSG, RCC, CR
All Branches BMs & ABMs
Account relationship managers
Wealth Management, ISOC
Legal & Compliance
IT and Hogan system team
Embed Here for good and Group’s brand and values in HK CPBB SnT EIO team, perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures, Multiple functions (double hats).
Our Ideal Candidate
Role Specific Technical Competencies
Models and Analytics
Processes and Standards
Apply Now to join the Bank for those with big career ambitions.
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.