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Job ref no.: CT3116376-01#0023
Foris Limited

Client and Operation Support (Night Shift) - Global Fintech startup

Foris Limited

Benefits
  • Flexible working hours
  • Medical plan

As operation Representative, you understand the important role a highly professional Customer Care Team plays for the Company’s global image, therefore you strive for excellence in handling all the incoming inquiries. Assuring that the team operate in follows and exceeds the highest standards of Customer Care expected from a global financial institution, will be your goal and a never-ending task.

Key Responsibilities:

  • Handle general enquiries from client, internal departments & others stakeholders
  • Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems
  • Provide high quality service to achieve and uplift customer satisfaction and establish long-term business relationship
  • Provide support to management and take ownership to drive process and service enhancement
  • Keep the team abreast of the changes in the latest operational guidelines and policies

Requirements:

  • Degree holder in Business Administration or related disciplines
  • Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook etc.; working knowledge of Zendesk, Intercom or Slack is a plus
  • Excellent customer service mindset and attitude to follow through and respond to problems / requests proactively and effectively
  • Self-motivated, attentive to details and independent
  • With good interpersonal, problem-solving and analytical skills
  • Proficiency in MS Office and Chinese Word Processing
  • Fluent in English, Cantonese & Putonghua
  • Fresh graduates are welcome . 

What you can expect from us?

  • We offer an attractive compensation package working in a cutting-edge field of Fintech. 
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team 

More job information
Job ref no. CT3116376-01#0023
Salary
  • N/A
Job Function
Industry
Location
  • Sai Ying Pun
Employment Term
  • Permanent
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • Degree