Job ref no.: CT3119652-01#0653

Client Operations - Client Services Manager (Director/ AVP)

Morgan Stanley

This position within the Listed Derivatives Client Service Group involves extensive contact with our clients, our colleagues in Prime Brokerage and our global sales force.
The group's primary responsibility is to ensure that the client's futures settlement figures are accurate each day. This entails the resolution of all trade breaks, the monitoring of all cash activity in the account and ensuring that the account is fully margined. The business is volume driven so having exceptional organizational skills is a plus. Qualified applicants must be adaptable to change, as some days will require you to work on many different jobs at once.
The emphasis of the team is to be a Relationship Manager and provide superior service to the client base.

Primary Responsibilities:

  • Single point of contact for daily client queries, navigating the organization for our clients
  • Risk management of margins, expiries & market events
  • Client service reviews and meetings, sending call reports, client metrics and trend analysis
  • Provide clients with clearing solutions, training and live demos
  • Ability to calculate and adjust commission, fees and P&L figures for clients
  • Subject matter expertise for Derivatives markets, Regulatory framework and client technology
  • Work with IT to develop, test and rollout new client technology solutions
  • Handling various administrative duties

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential.

Skills Required:
- Strong client service experience in Futures & Options or derivatives
- Knowledge of Futures & Options or derivatives markets preferred
- Strong communication skills
- The ability to work under pressure and multitask
- Strong team player
- Able to demonstrate clear examples in previous work experience of where processes have been enhanced

Skills Desired:
Advanced Microsoft Excel skills

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More job information
Job ref no. CT3119652-01#0653
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year
Career Level
  • Non-management level
  • N/A