comScoreTag Job - Client Partner (Data Centre Business Development), PCCW Solutions Ltd
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PCCW Solutions Ltd

About PCCW Solutions

PCCW Solutions is the IT and business process outsourcing services flagship of PCCW Limited, which also holds interests in telecommunications, media, property development and investment, and other businesses. 

Responsible for a growing number of large-scale IT projects in the public and private sectors, PCCW Solutions holds a wealth of experience and expertise and is viewed as a major industry player in Greater China. To learn more about PCCW Solutions, please visit www.pccwsolutions.com.

Client Partner (Data Centre Business Development)

Job Ref.CTB-11257

The Job

  • The primary performance metrics of the role will be Client satisfaction, Revenue attainment and growth, Profitability attainment and growth and introduction of incremental, extension and new service offerings to the client accounts with the following responsibilities:
  • Manage customer satisfaction and ‘Protect and Grow’ the revenue and profitability from allocated Key Accounts (or Named accounts)
  • To be the primary client advocate within PCCW Solutions for the management of service delivery quality, project completion and client satisfaction for contracted services
  • Provide regular service performance and delivery reporting to the client, and internally, taking a lead coordination role in the resolution of any delivery issues and the expectation management of the client
  • To win incremental and new business within their nominated accounts, understand client needs, identify new business opportunities, negotiate business, and achieve revenue targets.
  • Carry a target based on the growth expectations of the nominated accounts
  • Coordinate among service delivery teams, sales teams and other teams within PCCWS to deliver services and achieve client outcomes
  • Provide proactive account management, know client issues and challenges
  • Help the client to redefine and define issues, lead cross-functional in-house and external teams to deliver innovative solutions and services.
  • Bring together the PCCW bid team, including subcontractors and partners to deliver solutions
  • Work with sales teams and PCCW executives to build future opportunity pipeline

The Person

  • Bachelor’s degree or above in Information Technology, Computer Science, Business Information Technology or Business related discipline
  • A minimum of 8 years’ relevant experience in business development / consultant roles in company specializing in offering collocation services
  • Holder of Project Management – PMP or equivalent 
  • Proven performance in account growth situations
  • Proven experience with bid renewals and extensions from previous scope
  • Experience in successful delivery and client satisfaction with the contracted services
  • Experience in driving performance of incremental business solutions and cross-technology selling
  • Experience in service delivery across multiple technology streams within IT infrastructure (e.g. Help desk, Mainframe, Servers, Desktop, Storage, network, business process, application development, application maintenance, etc.)
  • Ability to lead negotiations and discussions for contract renewals and extensions
  • A good team player with analytical & problem-solving skills, teaming building & team management skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume quoting your present and expected salary by email or fax to the Human Resources Department.

E-mail : Jessica.LH.Ng@pccw.com

For more information on other job opportunities of PCCW Solutions, please visit our website at http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/8.1_PCO_POL_02e_Privacy_Policy_Statement.pdf ), a copy of which will be provided immediately upon request.

www.pccwsolutions.com

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Job Ref No.
CTB-11257 (CT3112374-01#0919)
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