Job ref no.: CT3124466-01#0047
Harbour City Estates Limited

Client Relationship Officer

Harbour City Estates Limited

Benefits
  • 5-day week
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Extra paternity leave
  • Family medical plan
  • Medical plan
  • K + 1 more

We are looking for a Client Relationship Officer to assist the team in creating and nurturing long-term relationships with our loyalty customers. You will resolve any issues that arise to ensure the privileged and caring shopping experiences at Harbour City, as well as to elevate the loyalty among the key customers. 
In this role, you should be part of the team building long-term relationships with our key customers, addressing customer concerns, grasping customer needs and brainstorming ways to fulfill them. 

Key Responsibilities:

  • Assist in planning, organizing and implementing strategic plans to develop the customer database and to strengthen the customer loyalty
  • Provide supports and co-ordinations to daily CRM operations and VIC programs (such as VIC event RSVP)
  • Be the key contact point of loyalty club member enquiries and responses
  • Assist the Manager in the daily coordination and administrative works on CRM initiatives and preparation of client data analysis report
  • Work closely with internal stakeholders and external parties in execution of CRM initiatives
  • Provide administrative and logistics support for various marketing campaigns of the department

Requirements:

  • Degree holder in Business Administration, Hospitality, Marketing or related discipline
  • 4 – 5 years of experience in CRM and customer relationship; preferably from luxury retail/hospitality
  • Strong client facing and relationship management experience
  • Excellent command in spoken and written English and Chinese; outstanding communication and negotiation skills
  • Highly organized, detail oriented, independent; a motivated, creative, dynamic and good team player

We offer competitive salary package that will be commensurate with experience and qualifications. Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary to [via CTgoodjobs Apply Now ].

(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)

More job information
Job ref no. CT3124466-01#0047
Salary
Job Function
Industry
Location
  • Tsimshatsui
Employment Term
  • Permanent
  • Full-time
Experience
  • 4 years - 5 years
Career Level
  • Non-management level
Education
  • Degree