Job ref no.: CT3123218-01#0235
Hang Seng Bank Limited

Client Selection and Exit Management (CSEM) Manager

Hang Seng Bank Limited

Commercial Banking – CMB Chief Operating Officer’s Office

Hang Seng’s Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Client Selection and Exit Management (CSEM) Manager.

Principal responsibilities

  • Maintain a robust and operational process to timely detect, escalate and mitigate Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) and other financial crime risk
  • Manage Client Selection and Exit Management (“CSEM") platform, enabling timely and auditable business acceptance/ exit decisioning that can effectively and efficiently manage Financial Crime Risk
  • Align with group blueprint to have regular engagement with Global and Regional Teams for CSEM governance reporting and related project launch
  • Implement CMB CSEM related procedures to capture potential dispensations, deviations and variances, if any, against Global and/or Regional policies and procedures
  • Respond to Regulator, Audit and Assurance Teams on the assurance assessment on the CSEM platform and process


  • University degree in a related discipline or other relevant qualifications with minimum 4 years of work experience in banking industry is preferred
  • Knowledge in Anti–Money Laundering (AML) / Know Your Customer (KYC) on corporate customers is an advantage
  • Strong attentiveness to detail, with ability to work independently and under pressure; Good communication and interpersonal skills and the ability to manage in a dynamic and matrix environment
  • Strong analytical and problem solving mindset with logical and organized thinking
  • Proficiency in written and oral English as well as Chinese, fluency in Putonghua is an advantage

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3123218-01#0235
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years - 20 years or above
Career Level
  • Middle management level
  • Degree