Job - Client Service Executive - cievents HK, cievents, Flight Centre Travel Group
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cievents, Flight Centre Travel Group

About cievents
cievents is the first port of call for businesses around the world in need of a business event specialist and boasts over 25 years of award winning event management experience. With offices in Hong Kong, Auckland, London, Birmingham, New York and around Australia, cievents has a strong presence in almost every corner of the globe. 

Our goal is plain and simple – to stimulate and inspire your audience by implementing innovative events, cutting-edge content and communications, engaging incentives and reward and recognition programs. We are the one-stop shop for all your event management, production, incentive and design needs. 

Client Service Executive - cievents HK

Job Ref.CT3105737-01#0239

Position Title: Client Service Manager

Division: cievents

Reporting to: Director of Client Service

Overall Purpose: To support sales team in acquiring new business on Event Management, design, logistics & production services at a profitable level for the company.

POSITION ACCOUNTABILITIES

  1. To assist the Sales team to win new business at a profitable level from new and incumbent customers.
  2. To carry out cold calling into new potential clients and schedule well qualified sales meeting for the Sales to attend.
  3. To help prepare budgets and proposals for submission/pitching to clients.
  4. To develop strong business acumen skills and the ability to question client on their business objectives in order to indentify where we can best add value.
  5. To develop a workflow process that allows the support that is needed for CSM’s as well as completion of other tasks.
  6. To develop a detailed understanding of cievents products and services, and how they best serve our clients.
  7. To develop a high level of market knowledge and insight.
  8. To attend meetings to learn how we present our offering and develop sales skills such as negotiation and closing.
  9. To ensure all relevant reporting is completed, updated & delivered in a timely manner
  10. To alert Director of Sales to any key changes within existing clients’ business or industry that will affect cievents.
  11. To actively share relevant market intelligence with team colleagues via team meetings

COMPETENCIES

  • Sales & Marketing
    • Able to build and grow business networks to convert business opportunities.
    • Understand how to generate leads from all sources eg. Databases, telemarketing, research, cold calling.
    • Understands trends in the market and able to identify potential opportunities.
  • Industry Networking
    • Strong interpersonal skills.
    • Able to develop relationships, trust & credibility with key suppliers and business leaders.
    • Able to negotiate will suppliers to provide the best outcome for the business and the client.
  • Business acumen
    • Understands how business decisions are made.
    • Able to identify all stakeholders and decision makers within the business to ensure sales team deliver appropriate pitches/solutions, relevant to client position objectives.
    • Sound knowledge of procurement, product & market trends.
    • Able to understand and drive the pricing models & business solutions to maximise profitable business.
    • Able to understand the commercial structure & drivers of the client organisation.
    • Able to think across functionally & balance business & client requirements.
  • Account Management
    • Confident in approach with clients and builds rapport effectively.
    • Uses the process of partnering with key clients to achieve their business objectives.
    • Is able to identify & maximise new business opportunities from within the incumbent client portfolio.
    • Makes confident recommendations to clients providing them with the cievents service offering that suits and fulfils their needs.
    • To resign incumbent business within the Event Management teams that Sales support.
  • Communicator
    • Sets clear expectations and consequences.
    • Communicates effectively with all audiences using written, graphic and verbal expression.
  • Teamwork
    • Able to collaborate with peers to ensure skills are harnessed for the most effective outcome.
    • Prepared to empower others ensuring they are armed with the necessary tools for success.
  • Learning & Development
    • Positively receives feedback to improve performance.
    • Recognises and acts on opportunities for personal and professional development.
  • Time Management
    • Maintains a highly organized approach to work.
    • Works on multiple tasks at the same time, completing them within required time frame and quality standards.
    • Demonstrates effective time management skills and meets deadlines.
  • Upholds Company Philosophies
    • Demonstrates a belief in the Flight Centre Philosophies and lives and breathes the ciway.
    • Exhibits passion for their business and company.
    • Encourages a sense of enjoyment in the workplace.

SKILLS & EXPERIENCE

  • Demonstrated sales skills in a same or similar role
  • Existing network of contacts who could be potential clients for cievents
  • Demonstrated customer service experience
  • Effective written and verbal communication skills
  • Ability to build effective client relationships
  • Ability to negotiate with suppliers
  • Computer literate in standard MS Office (i.e. Word, Excel, PowerPoint)
  • Team player and adaptable
  • Ability to accept responsibility
  • Ability to resolve issues to the satisfaction of both client and company
  • MICE product experience in key regions preferred
  • Cantonese and English language required
  • Mandarin knowledge desirable  

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Job Ref No.
CT3105737-01#0239
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Salary
N/A  
Benefits
  • 5-day week
  • Competitive pay
  • Dental plan
  • Education subsidies
  • Medical plan
  • Special / extra leave
Employment Term
Experience
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