comScoreTag Job - Client Service Manager – Financial Press (Middle office) (Ref: CSM/RN), Crossings Executive Search
Crossings Executive Search

We offer end-to-end talent acquisition solutions to renown organizations in the Banking and Finance, I.T, and Commerce & Industry sectors. Operating regionally for the past decade, Crossings Executive Search has a distinguished reputation in the industry as providers of quality driven, result focused services. Our consultants are highly experienced functional experts, skilled in the management of client and candidates alike.    

Client Service Manager – Financial Press (Middle office) (Ref: CSM/RN)

Job Ref.CT3111905-01#6568

Our client is a renowned financial printer serving listed companies in local and international markets. To cope with their expansion, they are looking for experienced Client Service Manager to provide professional after sale services to their corporate clients in the region.



  • Serve as a dedicated customer contact point to deliver quality end to end after-sales services to high net worth corporate and FI customers
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Serve as a client advocate to drive internal departments to deliver the best in class services to clients
  • Responsible for implementation and refinement of different professional securities services for local stock market, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Conduct regular services  calls / service reviews with clients to promote efficiency, look for service improvements
  • Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
  • Ensure compliance of the company’s’ policies, related listing rules/ordinances, and other statutory and regulatory requirements



  • Degree graduate or above, with at least 3 years’ corporate client service experience
  • Good understanding in HK stock Market
  • Good command of English, Cantonese and Mandarin
  • Self-motivated with good communication skills, independent and proactive
  • Excellent negotiation and interpersonal skills


Please kindly send your updated CV by clicking "Apply Now" quoting reference CSM/RN

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  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
  • Paid overtime
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