Job ref no.: JR00077448
Sun Life Hong Kong Ltd

Client Service Representative (Call Centre - Pensions Team)

Sun Life Hong Kong Ltd

Job Description:

Our servicing model is built on the “Customer Centricity" vision. As a primary customer touch point, we provide valuable intelligence and support, with excellent customer experience, product offering and service initiatives to our clients.


  • Handle MPF enquiries through omni-channels including hotline, digital platform and client service counter
  • Provide professional client service to scheme members, employers and intermediaries timely and courteously
  • Coordinate with respective parties to resolve client’s feedback or dissatisfaction
  • Achieve service standard in terms of quality and productivity & comply with regulatory requirements
  • Support company initiatives and carry out adhoc assignments to meet business objectives


  • University graduate is preferrable
  • Minimum 1 year of working experience in call centre or service counter environment, preferrable banking or financial industries
  • Fresh graduate with positive attitude & communication will also be considered
  • Good command of spoken and written English and Chinese (Mandarin preferred)
  • Literate PC skills in MS Office and Chinese Word Processing
  • Detail-oriented and able to support multiple tasks and be responsive
  • Candidates with more experience will be considered as Senior Client Service Representative position

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose)

More job information
Job ref no. JR00077448
  • 5-day week
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Degree