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Job ref no.: CTT-04873
HKT Teleservices

Client Services Manager

HKT Teleservices

Benefits
  • Alternate Saturdays
  • Competitive pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Responsibilities:

  • Strategically and proactively identify and acquire business opportunities for Business Process Outsourcing (‘BPO’) solution in existing client programs, maximize revenue for the company and secure and expands contracts with the clients
  • Aggressively broaden and develop his / her own leads which fit with the profitability requirement of company
  • Lead all support / operations parties to formulate the right-fit customized contact center solutions to cater customer’s business expansion needs through successful sales lead generation to service offerings
  • Provide account management to further enhance partnership with existing customer portfolios via understanding customer’s needs, analyzing market trends and conducting feasibility study to explore potentials and turn into real business.
  • Work collaboratively with functional teams and even other departments of HKT to ensure client projects are being executed smoothly to deliver contractual obligations and even to exceed customer’s expectation
  • Critically review and draft contracts and prioritize company goals to negotiate contractual terms and operational KPIs with client, so as to protect company interest and fight for the best terms for company

Requirements:

  • Degree or above
  • Minimum 5 years of solid Corporate Account or Service delivery Management experience in BPO industry, of which at least 3 years in managerial capacity Proven expertise in generating sales leads and successfully pitching for new business, with exposure to BPO industry and/or Contact Center solutions in Hong Kong and PRC
  • Proven expertise in corporate account management, generating sales leads and successfully pitching for new business, ability to communicate effectively and build strategic relationship with all levels
  • Solid experience in BPO industry and/or Contact Center solutions in Hong Kong and PRC
  • Able to probe client concerns and objectives and be able to design custom-made solution with company edge that could fulfill client business objectives.
  • Strong in tactical negotiations in both commercial and service aspects, able to write and present proposal and sales presentation with custom-made solutions for clients.
  • Good understanding of call center operation is a must.
  • Able to articulate contracts and be able to draft terms that show clear meaning to protect company interest.
  • Well-versed in relevant regulations, market’s best practices and business contract terms and conditions
  • Knowledge in business applications like CRM / contact centre solutions / BPO solutions an advantage
  • Excellent command of both spoken and written English and Chinese (Cantonese / Mandarin)
  • Business travelling is required


 

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number with indication on your availability, present and expected salary via post or email to the Human Resources Department.

Post: Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon
Email: career-teleservices@pccw.com

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Privacy Policy Statement
 

More job information
Job ref no. CTT-04873 (CT3115165-01#0379)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Non-management level
Education
  • Degree
  • Master's degree
Require to Travel
  • Travel occasionally