Job - Client Services Officer, Hang Seng Bank Limited
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Hang Seng Bank Limited

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Client Services Officer

Job Ref.CT3107993-01#0030

Insurance Division - Corporate Benefits

Hang Seng Bank was one of Hong Kong's bancassurance pioneers. We have offered general insurance since 1965 and diversified into life insurance in 1995.
Hang Seng Bank Limited is an insurance agent authorized by regulated insurers, which provide wide range of general insurance services including fire, marine, accident, travel, home and motor protection. With our all-round enrolment channels, there is great potential for further growth.

Should you join our Insurance business, you will focus on maintaining close relationships with our corporate and individual customers, and providing them with premium service. You will also be expected to develop new insurance products and distribution channels to meet the changing needs of customers in a dynamic environment.

We are currently seeking a high caliber professional to join our department as Client Services Officer.

Principal responsibilities

  • Handle hotline enquiries from both external and internal customer and coordinate with relevant departments for appropriate follow up or necessary investigation
  • Provide sales support to frontline staff Handle ad hoc customer-oriented projects
  • Compile MIS reports for management review

Requirements

  • Diploma holder, with at least five subjects at Grade E / Level 2 / "Attained" or above in the HKCEE / HKDSE, including Chinese, English and Mathematics
  • Minimum of two years' working experience in banking and/or insurance company
  • Passes in the Insurance and MPF Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
  • Good communication, interpersonal and analytical skills
  • Strong self-motivation and customer services orientation
  • Proficiency in both English and Chinese, with good knowledge of application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

To apply, please read carefully the ‘Note on Collection of Personal Data and Information’ available in the careers page of our Hang Seng website : www.hangseng.com and send your resume via e-mail: recruit13@hangseng.com for our processing. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. 

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Job Ref No.
CT3107993-01#0030
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