Job ref no.: CT3118295-01#0153
Hang Seng Bank

Client Services Officer

Hang Seng Bank

Commercial Banking – Global Trade and Receivables Finance

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. 

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. 

We are currently seeking a high caliber professional to join our department as Client Services Officer (Bills Operation).

 

Principal responsibilities

  • Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
  • Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
  • Maintain cordial relationship with customers and identify potential financial needs
  • Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
  • Execute all operational and control guidelines/procedures with full compliance.

 

Requirements

  • Associate Degree / Higher Diploma or above
  • Minimum 2 years’ bills operation experience, preferably in bills checker’s role
  • Good knowledge of Trade and/or Receivables Finance
  • Good communication and analytical skills, with self-motivation and ability to work under pressure
  • Proficiency in both English and Chinese, fluency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

 

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job ref no. CT3118295-01#0153
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 20 years or above
Career Level
  • Middle management level
Education
  • Asso. Deg or High Dip