Job ref no.: CT3124455-01#6401

Client Services Officer

Christie's Hong Kong Ltd

Benefits
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime

Role Purpose:


The Client Services Officer represents Christie’s to clients embodying the business’ core values and upholding our Client Service Standards. The Officer handles a variety of  queries in person, on telephone, and via emails as they relate to all transactional aspects of bidding, buying, selling, and post-sale activities. This position requires excellent communication and strong problem-solving skills as well as good teamwork

 

Accountabilities


1. Client Services, Cashiers and Bids
  a. Handle general client (internal and external) enquiries across all communication channels (in-person, phone calls and emails) in a timely and professional manner.
 b. Provide excellent client services to clients throughout the whole client journey, ie from pre-sale to post-sale.
  c. Provide onsite support at Hong Kong Sales, eg. Paddle Registration.
  d. Greet and assist clients at Front of House and escalate issues to relevant departments as appropriate
  e. Handle incoming funds via all methods of payments according to Anti-Money Laundering Policy

  f.  Manage all bidding requests received through all channels.

  g.  Create new client accounts on system according to the company's compliance policy and ensure accurate client information is kept within the client systems.

  h.  Train and coordinate temporary staff during sales.

  I.  Assist in supporting in-house events

  j.  Other duties as assigned by Manager 


  

Key Performance Indicators

Business Outcomes: 
 Accuracy of data
 Speed of response
 Volume of outcomes/actions

Business Processes:
 Accuracy of processes
 Attention to details

People and Behaviors
 Team work
 Influencing
 Customer service


Skills and Experience

 BA/BS 
 3-5 years of working experience in luxury/hospitality industry
 Ability to reflect the image and standards of Christie's in all situations in accordance with Client Service Standards
 Ability to work with internal and external clients in all channels professionally and responsibly
 Ability to work well as a team and promote team effectiveness
 High degree of organization with ability to multi-task, prioritize and follow up promptly
 Desire to learn and take on new challenges

 Excellent verbal and written presentation skills

 Desire to learn and take on new challenges

 Flexible working hours when required, including evening and weekend sale/event coverage

 Excellent general IT skills and ability to learn all Christie’s systems
 Fluency in Cantonese, Mandarin and English

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More job information
Job ref no. CT3124455-01#6401
Salary
Job Function
Industry
Location
  • Central
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • Degree