Job ref no.: CT3128816-01#5980

Client Services Officer

Christie's Hong Kong Ltd

The Role
The Client Services Officer represents Christie’s to clients and the general public, embodying the business’ core values and upholding our Client Service Standards.  The Officer handles a variety of client queries in person, on telephone, and via email as they relate to all transactional aspects of bidding, buying, selling, payment and locating property in upcoming sales.  This position requires active listening, efficient problem-solving and effective judgment in addressing client queries and escalating issues as appropriate.

Specific duties & responsibilities will include but are not limited to
• 1.  Client Services
- Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view/auction information, condition, report assistance, sale results, Christie’, Christie’s LIVE, Online Auctions, and any bidding and account-related matters.
- Provide general information on Christie’s to the public, including information on forthcoming sales and auction house procedures.
- Assist in gathering and recording Client Comments and survey responses.
- Liaise with back office staff on client visits to ensure comfortable meeting place is available upon their arrivals.
- Maintain record of catalogue sales and coordinate with Accounts on payment received.
- Provide onsite support at Hogn Kong Sales and coordinate with Accounts on payment received.
- Provide onsite support at Hong Kong Sales and other special events as requested.
- Maintain and refresh all signage, posters, catalogue displays, within the public spaces, including FOH, Registration and Payments.
• 2,  Bid Services
- Direct communication with clients, creation of new accounts on COS.
- Managing all bids received through all channels.
- Follow correct procedures for Anti-Money Laundering, Credit Control for Clients. Liaising with respective teams responsible for this.
- Training and managing temporary staff during offsite sales.
- Sales clerking, Live clerking for each auction.  Responsible for entering buying information directly onto in-house systems (JDE).
- Proficient in Christie’s Live registration and procedures.
- Registration of bids into Christie’s IT systems.
- Prepared to carry out these duties at offsite sales.
• 3.  Post Sale Services
- Handle incoming funds received via all methods of payments.
- Handle client enquiries on payment received, outstanding payments or charges, and collection procedures.
- Have good knowledge of all methods of payment, credit facilities, cheque approval facilities, exchange rates, payment for lots at different Christie’s location, VAT, Sales Tax and consignment tax.
- Handle cashier inbox enquiries as allocated by Supervisor.

The Candidate
• BA/BS and/or 2-3 years of working experience in client service preferred
• Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards
• Ability to work with clients in person and remotely
• Abilityto work professionally and responsibly with all other areas within the business
• Ability to work well as a team and promote team effectiveness
• High degree of organization with ability to multi-task, prioritize, and follow up promptly
• Willingness to accept assignments with positive attitude
• Desire to learn and take on new challenges with positive attitude
• Excellent verbal and written presentation skills
• Commitment to regular and punctual attendance
• Flexible working hours when required, including evening and weekend sale coverage
• Excellent general IT skills and ability to learn all Christie’s systems
• Fluency in Cantonese, Mandarin and English

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More job information
Job ref no. CT3128816-01#5980
Job Function
  • Central
Employment Term
  • Full-time
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
  • Paid overtime