Job ref no.: CT3116719-01#0006
UL VS Hong Kong Limited

Client Services Specialist (Toys & Hardlines)

UL VS Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus
  • … + 1 more

UL Consumer - Safeguarding the integrity of product performance.

With a global footprint, we are always seeking dynamic, motivated and experienced candidates to join our world-class team. We are currently seeking a high caliber professional to join our team as Client Services Specialist (Toys & Hardlines).

Job Responsibilities:

  • Be the customers' primary contact from various sources (phone and email), on handle test quotation, orders and follow-up activities in a courteous manner;
  • Monitor progress towards completion of projects including test status and reports;
  • Coordinates and develops customer relationships by handling customer inquiries;
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments;
  • Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project;
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system;
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information;
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project;
  • Actively participates in teams to continuously improve and drive quality into UL's service to the customer;
  • Performs other duties as required.

Job Requirements:

  • Higher Diploma or above in Chemistry / Science / Engineering or related disciplines;
  • Customer services experience in merchandising / laboratory testing industry is an advantage;
  • A team player with good sense of customer focus, good interpersonal and communication skills;
  • Good command of both spoken & written English;
  • Knowledge of Microsoft Outlook, Word and Excel etc.;
  • Candidate with more experiences will be considered as Senior Client Service Specialist;
  • Fresh graduates will also be considered;
  • Immediate available is preferred.

Excellent career exposure and competitive remuneration are offered to those who are looking for challenging opportunities. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential.

We are equal opportunity employers committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.

More job information
Job ref no. CT3116719-01#0006
  • N/A
Job Function
  • Kwai Chung
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree