Job ref no.: 17886BR (CT3124638-01#3396)

Client Services Specialist

Moody's Analytics

  • Understand and explain complex financial models on conceptual, intuitive, and practical levels.

  • Provide thorough quantitative and conceptual solutions to our wide range of clients.

  • Provide in-depth education and assistance on product features, functionality and the product technical architecture.

  • Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.

  • Develop excellent working relationships with colleagues within Client Service and in the broader organization.

  • Provide constructive feedback to the sales and training groups regarding client needs and opportunities

  • Identify, capture, and channel client feedback on product features and functionality to our Product Managers.

  • Originate content for our client Knowledge Base

  • Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.

  • Track all client interactions using the CRM system.

Qualifications

  • Undergraduate or graduate degree with an emphasis in Computer Science, Engineering, Mathematics, or Statistics.

  • Master degree in Quantitative Finance, Business Administration, or Accounting is preferred

  • Superb analytical skills and persistence in analytical and technical problem solving

  • Client-facing experience within a complex software application context

  • Exposure to banking, credit, and/or financial markets; client support roles; OR quantitative-driven research preferred

  • Minimum 3 years of experiences in using or supporting financial technology, application of quantitative methods, and data analysis. Candidates with more experience will be considered for a more senior position.

  • Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics

  • Strong knowledge of Windows based architectures

  • Database knowledge (ideally Oracle and/or MS SQL Server)

  • Proficiency in standard Windows-based applications (e.g. Excel, Word, Access)

  • Fluency in English is essential. Fluency in Mandarin is a plus.

LOB/Department

Sales and Customer Service / Customer Service
#LI-GL1

Job Req ID

17886BR

Entity

Moody's Analytics (MA)

Line of Business

Sales & Customer Svc (SALES CSVC)

Regular/Temporary

Regular

City

Hong Kong, Singapore

Job Category

Sales & Marketing

Job Sub Category

Customer Services

Experience Level

Experienced Hire

Working at Moody's

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's Corporation (NYSE: MCO) is the parent company of Moody's Investors Service, which provides credit ratings and research covering debt instruments and securities, and Moody's Analytics, which offers leading-edge software, advisory services and research for credit and economic analysis and financial risk management. The Corporation, which reported revenue of $4.4 billion in 2018, employs approximately 13,100 people worldwide and maintains a presence in 42 countries. Further information is available at www.moodys.com.

Entity

Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

EEO Policy

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Securities Trading Policy (STP)

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
 
Interested parties please send your full resume to us by clicking Apply Now.
 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. 17886BR (CT3124638-01#3396)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • Degree
  • Master's degree