Understand and explain complex financial models on conceptual, intuitive, and practical levels.
Provide thorough quantitative and conceptual solutions to our wide range of clients.
Provide in-depth education and assistance on product features, functionality and the product technical architecture.
Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
Develop excellent working relationships with colleagues within Client Service and in the broader organization.
Provide constructive feedback to the sales and training groups regarding client needs and opportunities
Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
Originate content for our client Knowledge Base
Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery of solution.
Track all client interactions using the CRM system.
Undergraduate or graduate degree with an emphasis in Computer Science, Engineering, Mathematics, or Statistics.
Master degree in Quantitative Finance, Business Administration, or Accounting is preferred
Superb analytical skills and persistence in analytical and technical problem solving
Client-facing experience within a complex software application context
Exposure to banking, credit, and/or financial markets; client support roles; OR quantitative-driven research preferred
Minimum 3 years of experiences in using or supporting financial technology, application of quantitative methods, and data analysis. Candidates with more experience will be considered for a more senior position.
Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating System / database server diagnostics
Strong knowledge of Windows based architectures
Database knowledge (ideally Oracle and/or MS SQL Server)
Proficiency in standard Windows-based applications (e.g. Excel, Word, Access)
Fluency in English is essential. Fluency in Mandarin is a plus.
Job Req ID
Line of Business
Job Sub Category
Working at Moody's
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