Job ref no.: CT3124455-01#6048

Client Success Associate (Native Mandarin)- US Tech Firm

Chandler Macleod

  • Working in a world-renowned tech brand
  • Regional exposure
  • Competitive salary and benefits


Responsibilities:

  • Develop and manage customer relationships to retain existing revenue inclusive of primary contract renewal responsibility within assigned strategic account base.
  • Evaluate and report on performance against contracted SLAs.
  • Manage resolution of customer-impacting billing and service related issues by facilitating with appropriate internal groups, coordinating completion, and ensuring timely communication.
  • Perform comprehensive monthly/ quarterly business reviews for assigned customers focused on revenue trends, technical network performance, open orders, corresponding improvement plans, billing issues, industry trends and company events.
  • Portal On boarding/process training. Onboard customers in partnership with SME organization.
  • Conduct periodic calls/ meetings with assigned customers to foster a strong partnership and ensure that the customer's issues are regularly voiced, and they are kept informed about ongoing improvement opportunities.
  • Maintain customer inventory for assigned module, including term expiration, keeping integrity with services sold
  • Maintain current, in-depth knowledge of tools and resources to function as subject matter expert



Requirements:

  • Bachelor Degree in Business, welcome IANG visa
  • 3+ years relevant working experience in the Telecom industry
  • Ability to develop long-term business relationships with key decision makers within organizations
  • Ability to work closely with the customer and effectively negotiate directly with the customer and negotiate internally on their behalf
  • Experience at teaming with others across different disciplines, functions and organizations and driving expedient resolution of customer issues
  • Expert written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image. Knowledge of MS Office suite
  • The ability to travel to customer sites

 

Interested parties please click Apply Now or contact Stephanie Jim on +852 2833 4182 for more information.

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More job information
Job ref no. CT3124455-01#6048
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Middle management level
Education
  • Degree