WHAT YOU'LL DO:
Manage and steer Radica’s relationships with core clients;
Identify, coordinate and drive development initiatives for existing client growth through Account Development Planning;
Plan strategy with clients and internal teams to meet objectives of both parties;
Cross sell of services to existing clients where opportunity exists – working with internal teams to increase exposure of our full product suite;
Run regular client Business Reviews from agenda setting to leading the meetings, and support the process of this;
Work with clients to know and understand their businesses, define and meet objectives, and work with operations team to track performance;
Update and maintain client process documents, and general organisation of client collateral. Keep abreast of Radica’s full client list across all channels;
Regularly solicit feedback from clients to ensure that our customers are happy with our products and services and serve as a customer advocate to help get customer issues resolved quickly.
WHAT BASIC QUALIFICATIONS YOU NEED TO GET:
Bachelor’s Degree or equivalent experience;
Minimum 5 years’ experience in Customer Success, Account Management, Professional Services, Management Consulting, or another client facing role;
Experience in direct marketing/ CRM / data analytics/ cloud based technology sectors;
Knowledge of Customer Success metrics, customer satisfaction, etc;
Experience in working with complex, multi-divisional, multi-geographical customers;
Deep understanding of value drivers in recurring revenue business models;
Ability to create structure in ambiguous situations and design effective processes;
Critical thinking, analysis, troubleshooting, and problem solving expertise;
Ability to effectively prioritize and escalate customer issues;
Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels.
WHAT YOU WILL LOVE ABOUT US:
Great Company Culture. Dynamic working environment. Rich gathering and team building
Rest and Relaxation. Minimum 17 paid holidays, One-month Escape Leave
Flexibility. Home office days, Flexible working hours
Health Benefits. Medical Insurance, Health Check-up/ Dental allowance
Radica University. Take the class, be equipped, get reimbursed
Leisure. Club house facilities (Swimming Pool, Gym, Yoga just downstairs of our office!)
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