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Job ref no.: CT3115413-01#4268

Client Support Analyst V Global Electronic Trading Platform V HKD$30-40k + Bonus

David James Recruitment Limited

Our Client is a Global Electronic Trading Platform with a focus in Derivatives, FX and Commodities. Due to business expansion, we are looking for a Client Support Analyst who is able to directly support and consultant traders, business users to ensure they understand and appreciate the product. This is a regional role to cover APAC clients, both onsite and remotely. You will work with a global team with training and a dynamic working culture.

Duties:

  • Provide remote or onsite client service including telephone, email or face to face contact, to troubleshoot in a timely manner
  • Investigate trading related issues, including order routing, FIX connectivity, market data feed, position management and many more
  • Co-ordinate between external and internal clients, developers and application support team to ensure all client on-boarding and/or support issues are all resolved
  • Provide change management for any changes from a system and functional prospective
  • Collect requirements and feedback from clients to provide improvement to the product or process
  • Provide account management at times to ensure clients are happy with the service

Requirements:

  • Bachelor degree in Finance/computer science or equivalent
  • 3 years+ in Electronic Trading area, good knowledge in different Financial instruments such as FX, Derivatives, Equities
  • Basic understanding of network and systems, FIX connectivity, knows how to provide UAT, system implementation
  • Fluent English and Mandarin
  • Excellent communication skills and client driven

If you are interested to work in a global environment, please send us your CV by clicking Apply Now or call us on +852 3972 5700 for a further discussion.

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More job information
Job ref no. CT3115413-01#4268
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Non-management level
Education
  • Degree