Job ref no.: CT3122657-01#0024
Mioying Financial Technology (HK) Limited

Client Support Manager

Mioying Financial Technology (HK) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan


  • Incident management processes from case report to case close
  • Coordinate different internal teams to fix issues and improve on platform stability
  • Identify potential platform risks and propose improvement plans
  • Communicate with internal and external stakeholders regarding issue status and action plans
  • Recommend and implement support operation best practice
  • Involve in defining and update of client SLA


  • Degree holder or above in Computer Science or related disciplines in IT
  • At least 3 years solid working experience for a software vendor company or financial business company in application support position
  • Excellent communication and interpersonal skills
  • Energetic and passionate, able to perform multi-tasks to meet tight deadlines
  • Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage
  • Experience with ElasticSearch and Kibana is highly preferred
  • Fluent in English, Cantonese and Mandarin
  • Startup experience is a big plus

Interested candidates, please email full resume with 1.) EXPECTED SALARY 2.) AVAILABILITY 3.) WORK REFERENCE to HR department by clicking Apply Now.

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More job information
Job ref no. CT3122657-01#0024
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 3 years - 8 years
Career Level
  • Middle management level
  • Degree
  • Master's degree