Job ref no.: CT3122657-01#0024
Mioying Financial Technology (HK) Limited

Client Support Manager

Mioying Financial Technology (HK) Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan

Responsibilities:

  • Incident management processes from case report to case close
  • Coordinate different internal teams to fix issues and improve on platform stability
  • Identify potential platform risks and propose improvement plans
  • Communicate with internal and external stakeholders regarding issue status and action plans
  • Recommend and implement support operation best practice
  • Involve in defining and update of client SLA

Qualifications:

  • Degree holder or above in Computer Science or related disciplines in IT
  • At least 3 years solid working experience for a software vendor company or financial business company in application support position
  • Excellent communication and interpersonal skills
  • Energetic and passionate, able to perform multi-tasks to meet tight deadlines
  • Familiar with incident management tools (JIRA, ServiceNow, Salesforce etc) is a definitely advantage
  • Experience with ElasticSearch and Kibana is highly preferred
  • Fluent in English, Cantonese and Mandarin
  • Startup experience is a big plus

Interested candidates, please email full resume with 1.) EXPECTED SALARY 2.) AVAILABILITY 3.) WORK REFERENCE to HR department by clicking Apply Now.

For company information, please refer to the web site: https://www.miotech.com/en-us

All information received will be kept in strict confidence and only for employment-related purpose.

More job information
Job ref no. CT3122657-01#0024
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree
  • Master's degree