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Posted on 2022-08-08
Clienteling Manager (In-store) Luxury Fashion & Accessories
Our client is a global luxury group in Fashion and Accessories. To cope with their business expansion and store openings, they are now looking for a Clienteling Manager
Clienteling Manager (In-store)
Luxury Fashion & Accessories
Responsibilities
- Drive the implementation and execution of corporate clienteling programs and practices in order to recruit new customers and increase loyalty among existing ones
- Manage and coordinate the deployment of all process, tools and training, relative to the brand Clienteling Approach, including the launch and follow-up of the Clienteling tool in selected stores
- Provide support and guidance the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) in order to reach business goals
- Share, encourage and follow-up on Best Practices within stores, with a specific focus on flagship and clienteling driven stores
- Analyze market and customer reports
- Share customer knowledge and insights through an effective information flow
Requirements
- Minimum of 5 years experience in retail, solid experience in Client Relationship Management
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
- Commercial awareness and strong business acumen
- Strong analytical and numerical skills
- Strong verbal and written communication skills and excellent organizational skills
- Proficiency with Microsoft Office, in particular Excel and CRM systems
- Fluency in English (Mandarin and/or Cantonese would be an advantage)
Skills
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Company Overview
WilliamSELECT, Asia’s boutique staffing experts, and has accumulated 40 years of experience in the art and science of helping build effective teams.
By devoting individual attention to each client and delivering results with speed and accuracy, WilliamSELECT now has offices in Hong Kong, Singapore, and Shanghai, offering permanent recruitment, temporary and seasonal hires, and contract recruitment all across Asia. Markets covered include consumer retail, finance, industrial, and technology.