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Posted on 2022-08-08
Williamselect

Clienteling Manager (In-store) Luxury Fashion & Accessories

Williamselect

Our client is a global luxury group in Fashion and Accessories. To cope with their business expansion and store openings, they are now looking for a Clienteling Manager

Clienteling Manager (In-store)
Luxury Fashion & Accessories

Responsibilities

  • Drive the implementation and execution of corporate clienteling programs and practices in order to recruit new customers and increase loyalty among existing ones
  • Manage and coordinate the deployment of all process, tools and training, relative to the brand Clienteling Approach, including the launch and follow-up of the Clienteling tool in selected stores
  • Provide support and guidance the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) in order to reach business goals
  • Share, encourage and follow-up on Best Practices within stores, with a specific focus on flagship and clienteling driven stores
  • Analyze market and customer reports
  • Share customer knowledge and insights through an effective information flow

Requirements

  • Minimum of 5 years experience in retail, solid experience in Client Relationship Management
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Dynamic, passion for the fashion industry and knowledge of the luxury market/competitors
  • Commercial awareness and strong business acumen
  • Strong analytical and numerical skills
  • Strong verbal and written communication skills and excellent organizational skills
  • Proficiency with Microsoft Office, in particular Excel and CRM systems
  • Fluency in English (Mandarin and/or Cantonese would be an advantage)