Job - Clinical Care Officer (Back Office, Quarry Bay), Quality HealthCare Medical Services Ltd
Quality HealthCare Medical Services Ltd

Quality HealthCare Medical Services Limited (QHMS), Hong Kong, became part of Bupa, an international healthcare group, in October 2013. QHMS' operations span diagnostics, primary healthcare and day care specialties. With roots tracing back to 1868, QHMS serves the community through a network of around 100 multi-specialty centres and over 500 affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy services, etc. It also operates a private nursing agency. QHMS is the largest provider of healthcare services to corporates in Hong Kong. In 2014, the Group recorded more than 2.9 million healthcare visits. QHMS continues to extend its existing portfolio into high end specialty services.

Clinical Care Officer (Back Office, Quarry Bay)

Job Ref.CT3102269-01#0809

With a view of expanding business, we are looking for high caliber individuals to join our team for providing more sophisticated service to our privileged customers.

Job Responsibilities

  • Handle customer enquiries related to medical service by providing medical advice via the customer care hotline
  • Make recommendations for customer according to their needs on healthcare
  • Assist customers to obtain appropriate and timely medical services
  • Coordinate with various service providers to ensure that all hospital and/or surgical requirements are satisfied
  • Arrange medical consultations, treatments and other related activities for the customers
  • Follow through the whole process of medical treatment for the customers by providing confidence, support and reassurance
  • Process pre-authorization for customers according to the policy’s administrative guidelines
  • Support the customers who have chronic conditions along their chronic condition management program

Job Requirements

  • Local or overseas nurse graduate with 3 years of clinical experience
  • Registered with the Nursing Council of Hong Kong
  • Holder of valid practising certificate
  • Medical knowledge (diagnosis, procedure) is a must
  • Solid experience in a call centre environment would be highly advantageous
  • Good command of spoken English, Chinese and Mandarin
  • Customer-oriented and good communication skills
  • Based at Quarry Bay

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary, expected salary and reference code to Human Resources Department, Quality HealthCare Medical Services Limited, 3/F, Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Kowloon or via e-mail to

(All applications will be treated in strict confidence and data collected will be used for recruitment purposes only)

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  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan
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