Posted on 2021-11-26

Clinical Support Specialist

Invisalign Hong Kong Ltd

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At  Align Technology , we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?  

About this opportunity

This position is responsible to provide customers the best clinical support that is mainly for handling clinical-related issues, internal and external for Invisalign Hong Kong Limited. Your responsibilities will cover three focus categories but may not be limited to

  1. Provide Clinical Support to assist customers on review potential cases, review ClinCheck plan, and go through troubleshooting to finalize the case/treatment.
  2. Provide training to internal & external and/or speaking in clinical settings on behalf of the company
  3. Provide support on Clinical Education Event activities

In this role, you will…

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manage day to day tasks within Clinical department.
  • Investigating and Analyzing of Clinical-related customer inquiries; ClinCheck review and Complaints.
  • Provide Clinical Training on New clinical innovation or product update to customers and internal team such as Sales, Customer Service and Marketing.
  • Follow departmental procedures to obtain 100% accuracy and completeness in all areas
  • Obtain & maintain appropriate knowledge level of employees on products and process through employee training & development
  • Participate in assigned clinical projects to support
  • Working with clinical lead on speaker agreement and contracts
  • Support Clinical education activities, Live and Online events.
  • Coordinating with clinical speaker
  • Presenting clinical content
  • On booth clinical support activities

Additional responsibilities:

  • Participate in proactive team efforts to achieve departmental and company goals.
  • Perform other duties as assigned.
In this role, you’ll need …
  • Bachelor degree of dentistry/dental technician/Oral Healthcare/Treatment Coordinator in dental clinic
  • Fluent in English/Cantonese

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Highly Organized
  • Action Oriented
  • Takes initiative
  • Results-oriented with proven experience
  • Independent and able to work autonomously
  • Strong time management skills
  • Task-oriented-Quick to respond
  • Expert in PowerPoint, Excel, Word, and overall computer and computer organizational skills
  • Experience with Invisalign IDS and ClinCheck software
  • Good communication skills

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

  About Align    

Align Technology is a publicly traded medical device company that is  transforming smiles and changing lives . Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.  
We respect your privacy. Please review our 
Applicant Privacy Policies for additional information.

Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Salary
  • 20,000 - 30,001 / month
Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan
  • Paid overtime
Job Function
Location
  • Central
Industry
Employment Term
  • Full-time
Experience
    N/A