Job ref no.: CT3119315-01#0016
Superhub Limited

Cloud Support Assistant / Cloud Support Officer

Superhub Limited

  • Alternate Saturdays
  • Birthday leave
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Examination leave
  • Extra maternity leave
  • Extra paternity leave
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Social & Recreation Facility
  • Special / extra leave
  • … + 7 more

Do you want to work in a fast-growing Cloud company which can enhance your skills and knowledge on Microsoft Cloud and Hosting Products – especially Office 365 and Azure – we want to hear from you!


You will have the precious learning opportunity to explore wide array of CLOUD products, platform and solutions riding on Microsoft Office 365 and Microsoft Azure, and be part of a critical role to deliver Excellent Support and Services to our valued Customers.


Key Responsibilities:

  • Support Cloud products provisioning including Hosted Exchange, DNS, Office 365 and Azure
  • Help resolve customer issues by providing first tier technical support and troubleshooting
  • Discipline in conducting daily health check to assure system quality and performance
  • Capable to record and update status service ticket clearly in support ticketing system
  • Perform on-site technical support to customer only if necessary


  • F.5 or above, Certificate/Diploma in IT/Computer Science related subjects is preferable
  • Relevant experience in IT support field
  • Knowledge in Email Applications (e.g. Exchange), Email Clients (e.g. outlook), Email client setup (e.g. POP3, IMAP, Outlook Anywhere), Email architecture concepts and DNS
  • Good inter personal skill and command of spoken and written English and Chinese for telephone and email communications
  • Knowledge in Linux Web Hosting, Linux Email (sendmail/postfix) and Linux DNS an advantage

# Less experienced candidates will be considered as Cloud Support Assistant.


  • Access to the latest Microsoft technologies and sponsorship on job related trainings
  • Annual Leave, Birthday Leave and Anniversary leave
  • Advance your knowledge and knowhow in Cloud Technology
  • Performance Bonus Scheme

Who are we?

  • Microsoft CSP Direct Licensee in HK, authorized O365 and Azure dealer
  • Top Awarded for Partner of the Year of Microsoft 2018
  • Gold Microsoft Partner for 5 years
  • Cloud Hosting business since 2008
  • Largest Hosted Exchange base in HK
  • A company culture focus on staff working with cutting edge technologies
  • A workplace that encourages teamwork, learning and result.

If you are desire to be a part of a dynamic and exciting team, please send your latest resume (in Microsoft Word format) with present and expected salary.


All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.

More job information
Job ref no. CT3119315-01#0016
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree
Require to Travel
  • No travel