Job ref no.: 242970829-0000G2VR

Collections Strategy and Ops Analytics Manager - Wealth & Personal Banking


Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Collections Strategy and Ops Analytics Manager.

Principal Responsibilities

  • Develop, evaluate and roll out, monitor and maintain Collection Strategies across early/late stage and recoveries for ASP markets with the aim of maximizing value generation for the businesses.

  • Analyze Operation efficiency across Collections, Underwriting and Fraud with the scope to maximize customer experience and minimize cost across ASP markets.

  • Analyze trends, understand portfolio dynamics and combine information across different stages of customer’s Credit journey (from Underwriting to Collections) in order to support ASP Businesses to meet their Net Credit Losses and cost targets.

  • Provide guidance and work closely with Global Analytics Team to ensure quality of analytical output.

  • Active participation on several Regional Governance forums. Work closely with Regional and Local Credit Control Services and Risk departments.

  • Align Collection Strategies with Function Instruction Manuals, Regional and Global Policies.


  • Relevantyears of experience in Credit Risk management or Analytics related role within a Bank or other Financial Institution

  • Business and operational understanding in Credit, Underwriting, Fraud and Collections context

  • Good Understanding of the Credit Cycle and deep knowledge on both Risk and Collections / Underwriting / Fraud Operational indicators

  • Excellent communication skills, with demonstrated ability to interact with senior leadership on strategic operational and business matters

  • Experience in project management and excellent problem solving, decision-making, financial and analytical skills, including demonstrated experience in making recommendations

  • Long experience in segmentation and qualitative statistical analytics. Good understanding of SAS or similar programming software is preferred

  • Ability to adapt to change and changing work priorities, and ability to achieve agreed deadlines

  • Experience working across cultures and across all levels of the organization. Demonstrated ability to work in teams and cooperate across different departments

  • Experience of managing or coordinating across geographically dispersed team and operating within a complex matrix environment

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

More job information
Job ref no. 242970829-0000G2VR
Job Function
Employment Term
  • Full-time
  • 2 years - 20 years or above
Career Level
  • Middle management level
  • Diploma or equivalent