Job ref no.: CT3119080-01#1232

Complaint Handling Officer (Customer Service)

Gravitas Recruitment Group (Hong Kong) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Gratuity
  • Insurance plan
  • Medical plan

Our client is an international insurance company that offer a flexible and supportive environment.

To cope with the continuous business growth, they are looking for Complain Handling Officer to join their team.


Job Responsibilities:

• Handle the customer complaints in professional manner 

• Cooperate with different internal stakeholders and vendor for complaints investigation  

• Work closely with the Compliance Team to identify and analyze root causes of complaints

• Trend analysis on complaints issues and improvement area

• Produce timely reports and analysis statistics



• Excellent customer service skills including using proper service language

• Excellent written and verbal English

• Good utilization of Microsoft Office Software

• Experience in handling Medical insurance product will be an advantage


Interested Candidate, please Apply Now with your updated CV for a confidential discussion. 


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More job information
Job ref no. CT3119080-01#1232
  • 20,000 - 25,000 / month
Job Function
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level
  • N/A