China Construction Bank (Asia) Corporation Limited

Complaint Officer

China Construction Bank (Asia) Corporation Limited

Job Highlights

  • Degree holder w/ min. 15yrs exp in banking / etc
  • Comprehensive knowledge of customer experience
  • Solid exposure in Retail Banking Compliance

Main Responsibilities

  • Act as Compliant Officer for the Bank
  • Represent the Bank on complaint cases liaison and work with Compliance on regulatory reporting
  • Lead and direct the team on day to day complaint handling to meet the Bank's standard on customer satisfaction, timeliness and compliance/regulatory requirements
  • Collaborate with internal and external parties on complaint cases investigation and follow up on remedial action plans recommendations and key communication with regulatory and related supervisory parties
  • Ensure overall Bank's compliant handling service standard and to resolve complaint cases in a timely manner
  • Manage resources planning and budgeting according to business objectives


  • University degree holder with minimum 15 years' experience in Banking / financial services industry
  • Comprehensive knowledge of customer experience and solid exposure in Retail Banking Compliance
  • Strong analytical skills and able to work with senior management
  • Excellent organizational and time management skills
  • Excellent communication and influencing skills
  • Strong leadership and people management skills

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

More job information
Job Function
  • Kowloon Bay
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 15 years - 20 years or above
Career Level
  • Senior management level
  • Degree