Posted on 2022-05-13
Lane Crawford (Hong Kong) Limited

Concierge (Candidate with retail or CS background is welcome)

Lane Crawford (Hong Kong) Limited

“To Own the Global Asian Luxury Customer"
Founded in 1850, Lane Crawford is an iconic, luxury department store offering a seamless shopping experience in stores and online.
As the most talked-about lifestyle destination in Asia, Lane Crawford presents a unique global edit of more than 800 coveted international brands across Womenswear, Menswear, Shoes and Accessories, Cosmetics, Fine Jewellery and Home and Lifestyle. LaneCrawford.com and each store is an inspiring space to spend time and be immersed in the world of fashion, art, design and culture.
Providing market leading services, Lane Crawford offers an unparalleled luxury lifestyle experience. Across creative programmes and award-winning visual merchandising, every customer experience is unique, including personalised services such as Concierge, Personal Styling, Cosmetics Concierge, and online order collection and returns in store.
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Responsibilities

  • To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
  • To provide a full range of concierge services to customers and be proactive in responding to their needs
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • To professionally handle all customer comments and complaints
  • To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
  • To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
  • To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

 Requirements

  • 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving skills
  • Good command of English and Mandarin

Due to the rapidly changing COVID-19 pandemic situation in Hong Kong as well as to ensure the health and safety of all our staff, all new employees will be required to be vaccinated; if any candidates are offered a role, candidates must be vaccinated by their start date (unless he/she is medically exempted).

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.

More job information
Salary
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Asso. Deg or High Dip