Job ref no.: C/GRO/CRO-15-2019 (CT3123088-01#0026)
Gateway Apartments

Concierge / Guest Relations Officer / Customer Relations Officer 禮賓司/客戶關係主任

Gateway Apartments

  • Discretionary bonus
  • Education subsidies
  • Meal allowance
  • Medical plan
  • Special / extra leave


  • Handle residents’ check-in and check-out procedures in an effective and efficient way
  • Answer enquiries, handle complaints, provide local information/activities and resolve problems arising from residents
  • Ensure high level of residents’ satisfaction by providing prompt and courteous services and establishing friendly rapport with residents
  • Co-ordinate with external service providers to meet residents’ needs
  • No overnight duty is required


  • Degree or diploma holder, preferably in hotel or tourism management
  • Minimum 2 years’ relevant experience in serviced apartments, five-star hotels or front line customer services
  • Pleasant personality, customer oriented and detail-minded
  • Excellent in both spoken and written English 

We offer the competitive remuneration package to the right candidate. Clear career progression and comprehensive training is also provided. Please send your full resume stating contact telephone number, date available, present and expected salary to The Personnel & Training Department, Gateway Apartments, Suite 2306-7, Prudential Tower, The Gateway, Harbour City, Kowloon or e-mail to [via CTgoodjobs Apply Now ] .

Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.


More job information
Job ref no. C/GRO/CRO-15-2019 (CT3123088-01#0026)
Job Function
  • Tsimshatsui
Employment Term
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Degree